Find a branch


FNB offers a network of branches for all your face to face banking requirements

Head Office

Postal Address
First National Bank Zambia Limited
PO Box 36187
Lusaka, Zambia

Physical address
Stand number 22768
Acacia Office Park
Cnr Thabo Mbeki and Great East Roads
Lusaka, Zambia

Telephone Numbers: +260 211 366 800
Fax Number: +260 211 253 057 / 250 602
Email: fnb@fnbzambia.co.zm

Swift Code : FIRNZMLX


Commercial Branch

Stand number 22768
Acacia Office Park
Cnr Thabo Mbeki and Great East Roads
Lusaka, Zambia

Telephone Numbers: +260 211 366 800
Fax Number: +260 211 250 090
Branch Code: 260001


Cairo Branch

Society House
First floor, Shop Number G040
Plot 3 & 3a Cairo Road,
Central Business District
Lusaka, Zambia

Branch Code: 260050


Industrial Branch

Shakes Investment Limited Building
Plot Number 16808
Lumumba Road
Lusaka, Zambia

Telephone Numbers: +(260) 211 366 900
Fax Number: +(260) 211 845 453
Branch Code: 260002


Chingola Branch

Plot No. 617
Shop Number 4 Musenga House
Kwacha Road
PO Box 11262
Chingola, Zambia

Telephone Numbers: +260 212 657 130
Branch Code: 260322


Solwezi Branch

Kaonde House
Plot No. 921
Independence Avenue
Solwezi, Zambia

Telephone Numbers: +260 212 626 013
Branch Code: 262823


Kitwe Branch

Union House
Plot 493/494
Zambia Way and Oxford Street
Kitwe, Zambia

Telephone Numbers: 260 212 657 100
Fax Number: +260 212 657 145
Branch Code: 260212


Centro Mall Premier Banking

Unit 63 Corner Bishop & Kabulonga roads
Centro Mall, Kabulonga
Lusaka, Zambia

Telephone Numbers: +260 211 369799
Fax Number: +260 211 250602


Ndola Branch

Neighbours City Estate
Plot Number 50
Buteko Avenue
Ndola, Zambia

Telephone Numbers: +260 212 610 006/ 610 007
Fax Number: +260 212 610009
Branch Code: 260103


Mazabuka Branch

Plot 7A Livingstone Road
PO Box 670159
Mazabuka, Zambia

Telephone Numbers: +260 213 239 000
Fax Number: +260 213 239 023
Branch Code: 263613


Mkushi Branch

Plot 414 Independence Road
Mkushi, Zambia

Telephone Numbers: +260 971 254 871 or 977 995 476
Branch Code: 262319


Makeni Branch

Plot 9471/2/3, Makeni Mall
Kafue Road, Lusaka
PO Box 38911,
Lusaka, Zambia

Telephone Numbers: +260 211 369 379
Fax Number: +260 211 369 398
Branch Code: 260016


Jacaranda Mall

Stand No.3539 Jacaranda Mall
Corner of Mushili & Kabwe Road
PO Box 73642
Ndola, Zambia

Telephone Numbers: +260 212 626 000
Branch Code: 260049


PHI Branch

PHI Shopping Mall
Plot No. 38147
Bennie Mwiinga Road
Lusaka, Zambia

Telephone Numbers: +260 211 366 919
Branch Code: 260049


Manda Hill Branch

Plot 19222, Zone 3 Building, Manda Hill Mall
Corner Great East & Manchichi Road, Lusaka
PO Box 36187,
Lusaka, Zambia

Telephone Numbers: +260 211 366 863
Fax Number: +260 211 366 875
Branch Code: 260014


Kabwe Branch

Plot No.87A Shop No.2
Buntungwa Street
Kabwe, Zambia

Mobile Number: (+260) 965 085 195
Branch Code: 260937


Choma Branch

Plot No.ME 46
Along Livingstone
PO. Box 630819
Choma, Zambia

Mobile Number: +260 969 417 613
Branch Code: 261238


Chipata Branch

Plot No. 646
Corner of Pererinyatwa Road
& Umodzi Highway
PO. Box 510080
Chipata, Zambia

Telephone Number: +260 216 222 003
Branch Code: 261121


Luanshya Branch

Plot No.4 Wada Chovu Building
Zaone Avenue, PO Box 90953
Luanshya, Zambia

Mobile Number: +260 965 841 097
Branch Code: 260741


Mukuba Mall Premier Branch

Shop No. 43, Mukuba Mall, 6939
Cnr Freedom Way & Chiwala Ave
Parklands, Kitwe

Mobile Number: +260 971 231 377
Branch Code: 260243


Mufulira Branch

Budget Stores Complex
Stand No:8,Buteko Street
Town Centre, Mufulira

Mobile Number: 0211 366 816
Branch Code: 260544


Kitwe Industrial Branch

Plot No: 2503 Turnpan Zambia Building
Heavy Industrial Area
Off Independence Avenue
Kitwe
Branch Code: 260247


Chilenje Branch

Plot 150/27/4586
Chilumbulu Road
Chilenje
Mobile: 0962-249990
Branch Code: 260046


Livingstone Agency

Spar Supermarket
Plot 360/S, Mosi-O-Tunya Rd,
Livingstone, Zambia
Telephone Numbers: +260 211 366 800

Find an ATM


Our ATMs (automated teller machines) are situated within the FNB Zambia Branches

Branch ATM's

Commercial Branch ATM

Stand number 22768
Acacia Office Park
Thabo Mbeki and Great East Roads
Lusaka
Telephone Number: +260 211 366 800

Kitwe Branch ATM

Union House
Plot 493/494
Zambia Way & Oxford Street
Kitwe
Telephone Number: 260 212 657 100

Industrial Branch ATM

Shakes Investment Limited Building
Plot Number 16808
Lumumba Road
Lusaka
Telephone Number: +260 211 366 900

Mazabuka Branch ATM

Plot 7A
Livingstone Road
Mazabuka
Telephone Number: +260 213 239 000

Ndola Branch ATM

Neighbours City Estate
Plot Number 50
Butek
Telephone Numbers: +260 212 610 006/ 610 007

Makeni Branch ATM

Makeni Mall
Plot 9471/2/3
Kafue Road
Lusaka
Telephone Number: +260 211 369379

Mkushi Branch ATM

Plot 414 Independence Road
Mkushi
Telephone Numbers: +260 971254871
Mobile Number: +260 977 995 476

Jacaranda Mall ATM

Jacaranda Mall
Stand No.3539
Corner of Mushili & Kabwe Road
Ndola
Telephone Number: +260 212 626 000

Manda Hill Branch ATM

Plot 19222, Zone 3 Building, Manda Hill Mall
Corner Great East & Manchichi Road,
Lusaka
Telephone Number: +260 211 366 863

Chingola Branch ATM

Musenga House
Plot No. 617, Shop Number 4
Kwacha Road
Chingola
Telephone Number: +260 212657130

Choma Branch ATM


Plot No. ME 46
Along Livingstone Road.
Choma
Mobile Number: +260 969417613

Chipata Branch

Plot No. 646
Corner of Pererinyatwa Road
& Umodzi Highway
Chipata
Telephone Number: +260 216222003

Solwezi Branch ATM

Plot No. 921
Kaonde House
Independence Avenue
Solwezi
Telephone Number: +260 212626013

PHI Branch ATM

PHI Shopping Mall
Stand 38147
Bennie Mwiinga Road,
Lusaka
Telephone Number: +260 211366919

Kabwe Branch

Plot No. 87A Shop No. 2
Buntungwa Street
Kabwe
Mobile Number: (+260) 965 085 195

Luanshya Branch

Wada Chovu Building
Shop No. 4
Along Zaone Avenue
Mobile Number: +260 965 841097

OFF-SITE ATMs

Kabulonga ATM

Kabulonga Shopping Mall,
Lusaka
Zambia

Arcades ATM

Phase V ATM Lobby,
Stand number 2374
Arcades Shopping Centre,
Great East Road.
Lusaka
Zambia

Down Town ATM

Down Town Shopping Mall,
Kafue Road,
Lusaka
Zambia

Crossroads ATM

Stand No. 22845, Shop No. 28A,
Crossroads Shopping Mall
Leopards Hill Road
Lusaka,
Zambia

Olympic Milling ATM

Plot Number 3, Independence Avenue
City Centre
Kitwe

Kalulushi ATM

Stand No. 272
Buteko Drive
Kalulushi

Oxford Way ATM

House No. 33 Ndola Road
Fairview
Mufulira

Kwacha East ATM

Stand No. KWE/71
Kwacha East
Kitwe

Nkana East ATM

Stand No. 3680
Kabala
Kitwe

Edinburg Hotel ATM,

Buteko Avenue
Kitwe

Parklands Centre ATM

Plot 643 Parklands Shopping Centre
Corner Kuomboka/Freedom Way
Kitwe.

Z-Mart ATM

Inos Holding 93
President Avenue
Town Centre
Ndola

Nelkanth ATM

Plot No. F/31096
Chilengwa Road
Masaiti Area
Ndola

Eco ATM

Plot No. 10709
Kabwe road
Ndola

Kafubu Mall ATM

Plot 012
Corner President Avenue & T3 Highway
Kafubu Mall
Ndola

Lubuto ATM

Plot Lub/3276/1
Chibesa Kunda Road
Ndola

Masala ATM

Stand No. 437
Cairo Road
Ndola

34. SGC - Broadway ATM

SGC Filling Station
Ndola

Chifubu ATM

Stand No. CH/108 Hard K Shopping Complex
Chifubu Market
Ndola

Sam Fuel ATM

Plot No. 1320,
Along Great North Road
Mkushi

Farm Centre ATM

Farm No. 3168
Farm Centre
Mkushi Farm Block
Mkushi

SGC Solwezi ATM

SGC Filling Station
Independence Avenue
Mitech Area
Solwezi

Kalumbila ATM

Industrial Park
Kalumbila Mineral Areas
Kalumbila,
Solwezi

Luanshya ATM

Plot No. 53, 14th Street
Luanshya Town Centre
Luanshya

Woodlands Centre ATM

Plot No. 2057
Corner of Gizenda Road and Chindo Road
Lusaka

Chilenje Centre ATM

Plot No. 9/65/4586
Muramba Road
Chilenje South
Lusaka.

Showgrounds ATM

At the Real Meat Stand
Lusaka

Waterfall ATM

Oryx Filling Station
Chongwe

Kobil Filling Station ATM

Corner of Ben Bella & Lumumba Road,
Lusaka

Butlers Chilenje ATM

Plot No. 12/70 - 45/86
Kasama Road
Chilenje South
Lusaka

SGC Filling Station ATM

Plot No.5065
Mungwi Road
Lusaka.

Manda Hill ATM

Shop No. 18B
Manda Hill Shopping Mall
Manchinchi Road
Lusaka

Odys Filling Station ATM

Plot No. 298
Lumumba Road
Matero
Lusaka

Radian Stores ATM

Radian Stores
Along Chinika Road
Lusaka

Kabwata Market ATM

Shop No. 465
Maunda Road
Kabwata Main Market
Lusaka

Vuma Filling Station ATM

Plot No. 6076
Kafue Road
Lusaka

Engen Filling Station ATM

Engen Filling Station
Los Angeles Road
Long Acres
Lusaka

UNZA ATM

University of Zambia Main Campus
Lusaka

Club Z ATM

Along Alick Nkhata Road

Foxdale Court ATM

Plot No. 609
Foxdale court
Zambezi Road
Lusaka

Riverside ATM

Plot No. 8674, Shop No.1A
Corner Jambo/Almalik Drive
Riverside
Kitwe

Chisokone ATM

36 Kabengele Avenue
Kitwe

Chimwemwe ATM

Stand No. 100
Katilungu Road, Chimwemwe
Kitwe

Starbucks ATM

Plot No. 396A
Starbuck Food Centre
Midway Road, Kamenza
Chililabombwe

Spar Mazabuka ATM

Konkola Hypermarket Limited,
Mazabuka

Mazabuka Sugar Farms ATM

Edwina Ceri Coventry, 52690
Lubombo
Mazabuka

SGC Filling Station,

Stand No. 7821
Chingola

East Park Mall,

Near Hungry Lion
Lusaka

Puma Filling Station,

Intercity Bus Terminus
Lusaka

Mukuba Branch

Shop No. 43, Mukuba Mall, 6939
Cnr Freedom Way & Chiwala Ave
Parklands, Kitwe

Mufulira Branch

Budget Stores Complex
Stand No:8,Buteko Street
Town Centre, Mufulira

Kitwe Industrial Branch

Plot No: 2503 Turnpan Zambia Building
Heavy Industrial Area
Off Independence Avenue
Kitwe

Chilenje Branch

Plot 150/27/4586
Chilumbulu Road
Chilenje
Mobile: 0964-619518

Livingstone Agency

Spar Supermarket
Plot 360/S, Mosi-O-Tunya Rd,
Livingstone, Zambia
Telephone Numbers: +260 211 366 800

Balance of Payments


Forms that will assist you to complete the new SI 55 forms

For your convenience we have provided you with example forms that will assist you to complete the new SI 55 forms. Below is a list of example and actual forms which you can download.

Example forms

Export/Receipt Monitoring Form

Import/Remittance Monitoring Form

Private External Borrowing/Lending Registration Form

Actual forms for completion

Export/Receipt Monitoring Form

Export/Receipt Monitoring Form (Continued)

Import/Remittance Monitoring Form

Import/Remittance Monitoring Form (Continued)

Private External Borrowing/Lending Registration Form

Talk to us + important numbers

Contact us

Fraud + Disputes

Security Centre

Locators

ATM Locator Branch Locator

Tools

Software Downloads

SI 55 Forms

Balance of Payments

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You have access to Send Money


If you are an FNB client with an active transactional account, you already have access to the Send Money service.

Login to Online Banking, Cellphone Banking or visit your nearest ATM and select Send Money to make use of these safe and convenient ways to send money to anyone.

Terms of use apply

Cellphone Banking


  1. Dial *130*321#
  2. Select 'Send Money'
  3. Select the account you want to send money from
  4. Key in the cellphone number you want to send money to
  5. Enter the amount you want to send
  6. Confirm that all is correct (make sure you entered the right cellphone number)

To send money using FNB Cellphone Banking you need to be registered for Cellphone Banking.

To register for Cellphone Banking

  • Dial *130*321# and select the 'Upgrade' option
  • Visit any FNB branch
  • At any FNB ATM
  • Access FNB Online Banking and click on the 'Services' tab
  • Call the Cellphone Banking helpline on +260 211 366800 / 366816

Terms of use apply

Online Banking


Once-off

  1. Login to your Online Banking profile
  2. Select 'Send Money'
  3. Select 'Once-Off'
  4. Enter the cellphone number of the recipient
  5. Enter the amount you would like to send
  6. Check the account you want to send money from (in the bottom right corner). If you would like to change the account, select the orange icon next to the account name.
  7. Check and confirm the transaction
  8. Enter your OTP (one time PIN)

From phonebook

  1. Login to your Online Banking profile
  2. Select 'Send Money'
  3. Enter the amount you would like to pay the recipient*
  4. Select the account you would like to send from
  5. Select 'Send', 'Confirm' and enter the OTP.

*To add and save Cellphone numbers in your phonebook, select '+Add'.

Enter a name and the cellphone number you want to send to. Next, select 'Add Recipient'.

You can add up to 5 names and cellphone numbers at a time.

You can register for Online Banking via the FNB website or visit your nearest FNB branch.

Terms of use apply

FNB ATM


  1. Insert your card and enter your PIN
  2. Select 'More Options'
  3. Select 'Buy It/Pay It'
  4. Select 'Send Money'. Read the terms and conditions and then select 'Proceed'
  5. Key in the cellphone number you want to send money to and select 'Proceed'
  6. Key in the amount you want to send money to and select 'Proceed'
  7. Confirm that all the details are correct and select 'Proceed'
  8. Remember to take your card

Terms of use apply

eWallet


Send money anywhere, anytime

eWallet allows FNB customers to send money to anyone with a valid Zambia cellphone number on any network. Money is transferred instantly and can be used to buy prepaid airtime, send money to another cellphone or draw cash from any FNB ATM.

 

How it works


Instantly send money or make payments


  • Send money to friends and family members or make a payment to anyone simply and hassle-free
  • Money can be sent to anyone with a valid Zambian cellphone number
  • The recipient does not need to have a bank account to receive money
  • Any GSM cellphone model can be used to send money or to receive money
  • Money is instantly available in the eWallet
  • Money is stored in the eWallet and recipients can access the money immediately at an FNB ATM
  • Recipients do not need a bank card (ATM card) and don't need to fill in any forms
  • Recipients do not have to withdraw all the money at once
  • Recipients can also check the balance, get a mini-statement, buy prepaid airtime or send money on to someone else's cellphone
  • You can send money at any time via Cellphone Banking, FNB Online Banking or at an FNB ATM

eWallet Product Guidelines

eWallet FAQ's

What's hot


It's for everyone

Send money to anyone with a valid Zambia cellphone number



It's simple

The recipient does not need a bank account or bank card



It's convenient

Send money at any time of the day



It's fast

Funds are available immediately



Ways to send


Send the way you want to

As an FNB customer you can use one of FNB's convenient digital channels to send money to anyone with a valid cellphone number on any network.

Cellphone Banking

View how to send money via Cellphone Banking

Read more

Online Banking

View how to send money via Online Banking

Read more

FNB ATM

View how to send money via an FNB ATM

Read more

 

Ways to use


Withdraw, buy + spend

When you receive an SMS notifying you that money has been sent to your cellphone, you can do the following

  • Send a portion of the money in the eWallet to another eWallet in exactly the same way
  • Withdraw all or some of the money from the eWallet at an FNB ATM or Slimline without needing a bank card (ATM card) and the rest of the money can be withdrawn at a later stage
  • Buy prepaid airtime from the eWallet
  • Check the eWallet account balance or get a mini-statement

How to receive money


Turn your phone into a wallet

  1. Dial *130*392# to access the eWallet
  2. Set a secure 5-digit PIN for the eWallet
  3. Select 'Get cash' and then 'Get ATM PIN'
  4. You'll receive an SMS with an ATM PIN
  5. Go to an FNB ATM
  6. At the ATM press the green button (Enter/Proceed) and then 'Wallet Services'
  7. Key in your cellphone number and ATM PIN
  8. Choose the amount of money to withdraw. Make sure that either your transaction has ended or that you select 'Cancel' before leaving the ATM.
 

Costs + limits


Fees apply

To send money to an eWallet from your FNB account, costs K8.50



Daily limit

Send up to K10 000.00 per day



eWallet balance

The FNB eWallet can hold up to K10 000.00 which can be drawn at any FNB ATM



Doing it made easy


eWallet

How to do it

Do it now!