FNB offers a network of branches for all your face to face banking requirements
Head Office
Postal Address
First National Bank Zambia Limited
PO Box 36187
Lusaka,
Zambia
Physical address
Stand number 22768
Acacia Office Park
Cnr Thabo Mbeki and Great East Roads
Lusaka,
Zambia
Telephone Numbers: +260 211 366 800
Fax Number: +260 211 253 057 / 250 602
Email:
fnb@fnbzambia.co.zm
Swift Code : FIRNZMLX
Acacia Premier Branch
Plot No 22768
Corner of Great East & Thabo Mbeki Rds
Branch code: 260039
Cairo Branch
Stand No. F037
Society Business Park
Cairo Rd Lusaka
Branch code: 260050
Chilenje Branch
Plot 150/27/4586
Chilumbulu road
Lusaka
Branch code: 260046
Chingola Branch
Shop No. 13
Park Mall
Cnr Kabundi/Freedom Ave
Branch code: 260322
Chipata Branch
Plot 646
Corner Pererinyatwa & Umodzi High way Roads
Chipata
Branch code: 261121
Choma Branch
Plot No ME46
Livingstone Road
Choma
Branch code: 261238
Commercial Branch
Plot No 22768
Corner of Great East & Thabo Mbeki Rds
Branch code: 260001
Industrial Branch
Plot 16808
Lumumba Road Industrial Area
Lusaka
Branch code: 260002
Kabulonga Premier Branch
Unit 63
Corner Bishop & Kabulonga roads
Centro Mall
Branch code: 260072
Kabwe Branch
Plot No. 87A
Buntungwa Avenue
Kabwe
Branch code: 260937
Kalumbila Branch
Plot 795
Central Business District
Branch code: 262874
Kitwe Industrial Branch
Mukuba Mall
6939 Freedom Way & Chiwala Ave
Kitwe
Branch code: 260247
Kitwe Main Branch
Plot 493/494
Zambia Way & Oxford Street
Branch code: 260212
Kitwe Private Clients
Office block 1
Stand no 7732
ECL Business Park
Branch code: 260261
Livingstone Branch
Plot No. 112
Mosi-o-Tunya Road
Livingstone
Branch code: 261061
Luanshya Branch
Stand No. 4
Zaone Avenue
Branch code: 260741
Lusaka Private Clients
Plot 35a/1
Lake Road
Woodlands
Branch code: 260061
Makeni Branch
Cosmopolitan Mall
Kafue Road
Lusaka
Branch code: 260016
Manda Hill Branch
Plot 19222
Zone 3 Building
MandHill Mall
Corner Great East & Manchinchi Road
Branch code: 260014
Mazabuka Branch
Plot No. 7a
Livingstone Road
Mazabuka
Branch code: 263613
Mkushi Branch
Plot No. 414
Independence Road
Branch code: 262319
Ndola Main Branch
Plot No. 2177
President Avenue
Town Centre
Branch code: 260103
Solwezi Branch
Plot No. 921
Kapiji Mall
Independence Avenue
Branch code: 262823
Located all around the country, please use the list below to find an automated teller machine (ATM) near you. We have listed them per city.
Branch ATM's
Chingola
Chingola Mall Branch
Chingola Copperbelt,
Kabundi
Park Mall Chingola
Chingola Lusaka,
Freedom Way
Chingola Copperbelt
Plot 617,
Kwasha Road
Starbucks
Chingola Copperbelt,
Plot 369A,
Mid Way Road,
Chililabombwe
Chipata
Chipata Branch
Chipata Zambia,
Corner of Parirenyatwa Road and Umodzi Highway
Katete
Chipata Eastern,
Great East Road
Choma
Choma Branch
Choma Zambia Main Road
Choma Branch ATM
Choma Southern Main Road Choma
Kabwe
Kabwe Branch
Kabwe Central Plot 87A
Mulungushi University
Kabwe Central Province Zambia Great North Road
Kalumbila
Kalumbila Branch
Kalumbila, Zambia Solwezi Road
Kalumbila Mine
Kalumbila North Western,
Kalumbila
Kalumbila North Western
Kalumbila Mine Solwezi
Kapiri
Kapiri ATM
Kapiri Zambia Kabwe Road
Kitwe
Mukuba Mall
Kitwe Copperbelt,
Corner of Chiwala Avenue and Freedom Avenue,
Kitwe
Luanshya Branch
Kitwe Kitwe,
Zaone Avenue,
Shop number 4
Kitwe Branch
Kitwe Copperbelt,
Union House 493/494 Zambian Way
Kitwe Private Suite
Kitwe,
Freedom Avenue,
Kitwe
Mukuba off-site
Kitwe Copperbelt,
Corner of Chiwala Avenue and Freedom Avenue Kitwe
Wusakile
Kitwe Copperbelt,
Ndola Kitwe Duel Carriage Way
Oxford road
Kitwe Copperbelt,
Oxford Road
Chimwemwe Offsite ATM
Kitwe Copperbelt,
Plot 100 Katilungu Road
Edinburg Hotel
Kitwe Copperbelt,
Stand 2557 Independence Road
Riverside off-site
Kitwe Copperbelt,
Almalik Street
ECL Mall
Kitwe Zambia,
ECL Mall Corner of Freedom and Independence Avenue
Kalulushi off-site
Kitwe Copperbelt,
Plot 272 Buteko Drive Kalulushi Kitwe
Nkana East off-site
Kitwe Copperbelt,
Plot 3680 Central Street,
Nkana East Kitwe
Kwacha East off-site
Kitwe,
Plot 71 Shop 2,
Kwacha East Kitwe
Chisokone off-site ATM
Kitwe Copperbelt,
Plot 100 Katilungu Road
Oryx Ndeke
Kitwe Copperbelt,
Kitwe Ndola Road
Parklands Mall
Kitwe Copperbelt,
Plot 643
Livingstone
Livingstone Main
Livingstone Southern,
Province Plot 112,
Mosi-o-tunya Road
Livingstone
Monze Zambia,
Mosi O Tunya Road,
Livingstone
Luanshya
Luanshya Mine
Luanshya Copperbelt,
Samfuel Petrol Station,
Luanshya Mine Ndola
Lusaka
Kabwata
Kabwata Zambia,
Along Burma Road
Chilenje Branch
Lusaka Zambia,
Chilumbulu Road
Manda Hill Branch
Lusaka,
Along Great East Road
Makeni Branch
Lusaka,
Along Kafue Road Lusaka
Lusaka Private Suite
Lusaka,
Corner Leopards Hill and Lake Road
Commercial Branch
Lusaka,
Stand no 22767,
Corner Great East And Thabo Mbeki Road
Industrial Branch
Lusaka,
Lumumba Road Plot no. 16808
Cairo Branch ATM
Lusaka,
Cairo Road
Kabulonga Suite
Lusaka Province,
Chindo Road
Shoprite East Park
Lusaka,
Great East Road
PHI Mall
Lusaka,
PHI
Puma Chainama Service Station
Lusaka,
Great East Road
Zambezi Ranching
Lusaka,
Zambezi Ranching
Inter City Puma
Lusaka,
Dedan Kimath Street
Livonia Mall
Lusaka,
Old Mumbwa Road
Chelston Buzzer Station
Lusaka,
Great East Road
Woodlands Novare Pinnacle
Lusaka,
Kabulonga Chindo Road
UTH off-site ATM
Lusaka,
Nationallist Road
Kamloops Mall
Lusaka,
Alick Ncarta Road
Mbanyane Waterfalls
Lusaka Province,
Plot 22 East Road
SGC Filling Station Mungwi
Lusaka,
Mungwi Road
Chilenje Choppies
Lusaka,
Chilene Mall
Downtown
Lusaka,
Downtown Shopping Mall,
Shop G16 Kafue Road
Arcades ATM
Lusaka,
Great East Road ATM Lobby
Kabulonga Offsite
Lusaka,
Kabulonga Shopping Mall,
Shop 18B Kabulonga
Makeni Mall
Lusaka,
Kafue Road
Crossroads off-site
Lusaka,
Leopards Hill Road
ODY'S Filling Station
Lusaka,
Lumumba Road
Radian Stores
Lusaka,
Great East Road Lusaka
Waterfalls Mall
Lusaka,
Great East Road Lusaka
Woodlands Shopping Centre
Lusaka,
Zambezi Road Lusaka
Novare Twinpalm
Lusaka,
Twinpalm Road
KK International Airport
Lusaka,
Airport Road
Leopards Hill Mall
Leopards Hill Mall,
Leopards Hill Road
Levy Shopping Mall
Lusaka,
Church Road,
Levy Junction Mall
PHI Mall
PHI Mall
Cosmopolitan Mall
Lusaka,
Kafue East Road
Vuma Service Station off-site ATM
Lusaka,
Kafue Road Lusaka
Kapata off-site
Lusaka,
Eastern Kapata Market
Society House off-site
Lusaka,
Cairo Road
Kabanana
Off Great North Road,
Kabanana Mall
Kafue
Lusaka, Kafue Town,
Riverside Mall
Foxdale Court off-site
Lusaka Province,
Zambezi Road
Novare Great North off-site
Lusaka,
Along Great North Road
Manda Hill
Plot 22768 Great East Road,
City Clothing,
Lusaka,
Cha Cha Road
Makeni
Lusaka,
Makeni Shopping Mall,
FNB Branch Makeni,
Mall Kafue Road Lusaka
Lusaka Mobile ATM
Lusaka,
Thabo Mbeki
Showgrounds ADT
Lusaka,
Ngwenya Road
Kabulonga Suite
Lusaka,
Zambia Chindo Road
LongArces
Lusaka Province,
Los Angeles Blvd
East Park Mall
Lusaka,
Corner of Great East and Thabo Mbeki Road
Kobil BenBella
Lusaka,
Corner Ben Bella and Lumuba Road Lusaka
Mazabuka
Mazabuka Branch
Mazabuka Southern Shop F2,
Livingstone Road
Mazabuka Sugar Farms
Mazabuka Southern Off-Livingstone Road,
Mazabuka
Neganega
Mazabuka Southern,
Livingstone Road
Mkushi
Mkushi Branch
Mkushi Copperbelt,
Plot 3539 Plot 414,
Independence Road Mkushi
Monze
Monze Southern Province,
Plot No. 670 Livingstone Road
Mufulira
Mufulira,
Mufulira Swaziland,
Buteko Avenue
Ndola
Jaracanda Mall
Copperbelt Province,
Along Kapiri-Ndola Road
Ndola Branch
Ndola Copperbelt,
Plot 50 Buteko Avenue Ndola
Kansenshi Mall
Ndola Copperbelt,
Kabwe Road opposite Jacaranda Mall
Jacaranda
Ndola Copperbelt,
Great North Road
Z-Mart
Ndola Copperbelt,
Pick n Pay Centre
Ndola Copperbelt
Stnd 4307 Cairo road Chibesankunda Road,
Lubuto market Masala Ndola
Broadway SGC
Ndola Copperbelt Subdivision G6 Broadway,
Roundabout Ndola
Chifubu
Ndola Copperbelt Stand no. CH 108,
Hard K Shopping Complex Ndola
Kafubu Mall ATM
Ndola Copperbelt,
Cnr Nkana and President streets
Solwezi
Solwezi Branch
Solwezi North Western,
Plot 2 Independence Road
Solwezi SGC
Solwezi North Western,
Plot Number 8169 Idependence Road
Solwezi Choppies ATM
Solwezi North Western,
Kansanshi Road
Solwezi City Mall ATM
Solwezi North Western,
Independence Road
Kapiji
Solwezi North Western,
Independence Avenue
Forms that will assist you to complete the new SI 55 forms
For your convenience we have provided you with example forms that will assist you to complete the new SI 55 forms. Below is a list of example and actual forms which you can download.
Example forms
Export/Receipt Monitoring Form
Import/Remittance Monitoring Form
Private External Borrowing/Lending Registration Form
Actual forms for completion
Export/Receipt Monitoring Form
Export/Receipt Monitoring Form (Continued)
Import/Remittance Monitoring Form
When you write to us we undertake to
When you phone us we undertake to
Talk to us
By listening to our customers, we can measure our success. We ask that you make use of the channels available to tell us how you feel about our services and what you want from FNB.
Through regular customer satisfaction measurements, either electronically or by telephone, we review and monitor our performance against our service standard.
You can also tell us how you feel by sending an email to service@fnbzambia.co.zm or contacting Complaints Resolution team on 362.
If you are not completely happy with our service, let us know by contacting us through any of our channels.
Visit our branches and speak to one of our service advisors or relationship managers for assistance. Should they fail to resolve your complaint, please speak to the branch manager. Alternatively, ask to speak to the head of the business unit.
Call our Contact Centre on 362 (from any network) or +260 211 366 800.
Log your complaint via the app under 'Have your say'.
Send an email to service@fnbzambia.co.zm
Your complaint will be logged and a reference number will be sent to you via SMS or email within 24hrs. Please note that complaints are usually resolved within 5 to 10 working days.
In the event that you are not satisfied with the complaint outcome logged through any of the channels above, you can write to the Chief Executive Officer using the address below: First National Bank Zambia, Stand no. 22768, Thabo Mbeki Road P.O Box 36187, Lusaka Email: fnb@fnbzambia.co.zm
Include your reference number in the escalation to the CEO's office.
FNB believes in treating customers fairly. If you are not satisfied with the resolution of your complaint, you can opt for an alternative dispute resolution mechanism, with the following legally sanctioned service regulators: The Competition and Consumer Protection Commission: +260 211 232 657 Bankers Association of Zambia: +260 211 234 255 Bank of Zambia: +260 211 228 888
Kindly include your reference number from FNB in your escalation to the regulator.
FNB aims to be a values-based company whose employees share one job description - to serve you the customer.
Our promise of "How can we help you?" says it all. We pledge our commitment to giving you great service and helpful information.
We undertake to
Log a compliment
We strive to improve our banking experience, if you appreciate it let us know
If you are not satisfied with the service you receive from us, you can follow any of the following steps to submit your complaint:
