Find a branch


FNB offers a network of branches for all your face to face banking requirements

Head Office

Postal Address
First National Bank Zambia Limited
PO Box 36187
Lusaka, Zambia

Physical address
Stand number 22768
Acacia Office Park
Cnr Thabo Mbeki and Great East Roads
Lusaka, Zambia

Telephone Numbers: +260 211 366 800
Fax Number: +260 211 253 057 / 250 602
Email: fnb@fnbzambia.co.zm

Swift Code : FIRNZMLX


Acacia Premier Branch

Plot No 22768
Corner of Great East & Thabo Mbeki Rds
Branch code: 260039


Cairo Branch

Stand No. F037
Society Business Park
Cairo Rd Lusaka
Branch code: 260050


Chilenje Branch

Plot 150/27/4586
Chilumbulu road
Lusaka
Branch code: 260046


Chingola Branch

Shop No. 13
Park Mall
Cnr Kabundi/Freedom Ave
Branch code: 260322


Chipata Branch

Plot 646
Corner Pererinyatwa & Umodzi High way Roads
Chipata
Branch code: 261121


Choma Branch

Plot No ME46
Livingstone Road
Choma
Branch code: 261238


Commercial Branch

Plot No 22768
Corner of Great East & Thabo Mbeki Rds
Branch code: 260001


Industrial Branch

Plot 16808
Lumumba Road Industrial Area
Lusaka
Branch code: 260002


Kabulonga Premier Branch

Unit 63
Corner Bishop & Kabulonga roads
Centro Mall
Branch code: 260072


Kabwe Branch

Plot No. 87A
Buntungwa Avenue
Kabwe
Branch code: 260937


Kalumbila Branch

Plot 795
Central Business District
Branch code: 262874


Kitwe Industrial Branch

Mukuba Mall
6939 Freedom Way & Chiwala Ave
Kitwe
Branch code: 260247


Kitwe Main Branch

Plot 493/494
Zambia Way & Oxford Street
Branch code: 260212


Kitwe Private Clients

Office block 1
Stand no 7732
ECL Business Park
Branch code: 260261


Livingstone Branch

Plot No. 112
Mosi-o-Tunya Road
Livingstone
Branch code: 261061


Luanshya Branch

Stand No. 4
Zaone Avenue
Branch code: 260741


Lusaka Private Clients

Plot 35a/1
Lake Road
Woodlands
Branch code: 260061


Makeni Branch

Cosmopolitan Mall
Kafue Road
Lusaka
Branch code: 260016


Manda Hill Branch

Plot 19222
Zone 3 Building
MandHill Mall
Corner Great East & Manchinchi Road
Branch code: 260014


Mazabuka Branch

Plot No. 7a
Livingstone Road
Mazabuka
Branch code: 263613


Mkushi Branch

Plot No. 414
Independence Road
Branch code: 262319


Ndola Main Branch

Plot No. 2177
President Avenue
Town Centre
Branch code: 260103


Solwezi Branch

Plot No. 921
Kapiji Mall
Independence Avenue
Branch code: 262823


Find an ATM


Located all around the country, please use the list below to find an automated teller machine (ATM) near you. We have listed them per city.

Branch ATM's

Chingola

Chingola Mall Branch

Chingola Copperbelt,
Kabundi

Park Mall Chingola

Chingola Lusaka,
Freedom Way

Chingola Copperbelt

Plot 617,
Kwasha Road

Starbucks

Chingola Copperbelt,
Plot 369A,
Mid Way Road,
Chililabombwe


Chipata

Chipata Branch

Chipata Zambia,
Corner of Parirenyatwa Road and Umodzi Highway

Katete

Chipata Eastern,
Great East Road


Choma

Choma Branch

Choma Zambia Main Road

Choma Branch ATM

Choma Southern Main Road Choma


Kabwe

Kabwe Branch

Kabwe Central Plot 87A

Mulungushi University

Kabwe Central Province Zambia Great North Road


Kalumbila

Kalumbila Branch

Kalumbila, Zambia Solwezi Road

Kalumbila Mine

Kalumbila North Western,
Kalumbila

Kalumbila North Western

Kalumbila Mine Solwezi


Kapiri

Kapiri ATM

Kapiri Zambia Kabwe Road


Kitwe

Mukuba Mall

Kitwe Copperbelt,
Corner of Chiwala Avenue and Freedom Avenue,
Kitwe

Luanshya Branch

Kitwe Kitwe,
Zaone Avenue,
Shop number 4

Kitwe Branch

Kitwe Copperbelt,
Union House 493/494 Zambian Way

Kitwe Private Suite

Kitwe,
Freedom Avenue,
Kitwe

Mukuba off-site

Kitwe Copperbelt,
Corner of Chiwala Avenue and Freedom Avenue Kitwe

Wusakile

Kitwe Copperbelt,
Ndola Kitwe Duel Carriage Way

Oxford road

Kitwe Copperbelt,
Oxford Road

Chimwemwe Offsite ATM

Kitwe Copperbelt,
Plot 100 Katilungu Road

Edinburg Hotel

Kitwe Copperbelt,
Stand 2557 Independence Road

Riverside off-site

Kitwe Copperbelt,
Almalik Street

ECL Mall

Kitwe Zambia,
ECL Mall Corner of Freedom and Independence Avenue

Kalulushi off-site

Kitwe Copperbelt,
Plot 272 Buteko Drive Kalulushi Kitwe

Nkana East off-site

Kitwe Copperbelt,
Plot 3680 Central Street,
Nkana East Kitwe

Kwacha East off-site

Kitwe,
Plot 71 Shop 2,
Kwacha East Kitwe

Chisokone off-site ATM

Kitwe Copperbelt,
Plot 100 Katilungu Road

Oryx Ndeke

Kitwe Copperbelt,
Kitwe Ndola Road

Parklands Mall

Kitwe Copperbelt,
Plot 643


Livingstone

Livingstone Main

Livingstone Southern,
Province Plot 112,
Mosi-o-tunya Road

Livingstone

Monze Zambia,
Mosi O Tunya Road,
Livingstone


Luanshya

Luanshya Mine

Luanshya Copperbelt,
Samfuel Petrol Station,
Luanshya Mine Ndola


Lusaka

Kabwata

Kabwata Zambia,
Along Burma Road

Chilenje Branch

Lusaka Zambia,
Chilumbulu Road

Manda Hill Branch

Lusaka,
Along Great East Road

Makeni Branch

Lusaka,
Along Kafue Road Lusaka

Lusaka Private Suite

Lusaka,
Corner Leopards Hill and Lake Road

Commercial Branch

Lusaka,
Stand no 22767,
Corner Great East And Thabo Mbeki Road

Industrial Branch

Lusaka,
Lumumba Road Plot no. 16808

Cairo Branch ATM

Lusaka,
Cairo Road

Kabulonga Suite

Lusaka Province,
Chindo Road

Shoprite East Park

Lusaka,
Great East Road

PHI Mall

Lusaka,
PHI

Puma Chainama Service Station

Lusaka,
Great East Road

Zambezi Ranching

Lusaka,
Zambezi Ranching

Inter City Puma

Lusaka,
Dedan Kimath Street

Livonia Mall

Lusaka,
Old Mumbwa Road

Chelston Buzzer Station

Lusaka,
Great East Road

Woodlands Novare Pinnacle

Lusaka,
Kabulonga Chindo Road

UTH off-site ATM

Lusaka,
Nationallist Road

Kamloops Mall

Lusaka,
Alick Ncarta Road

Mbanyane Waterfalls

Lusaka Province,
Plot 22 East Road

SGC Filling Station Mungwi

Lusaka,
Mungwi Road

Chilenje Choppies

Lusaka,
Chilene Mall

Downtown

Lusaka,
Downtown Shopping Mall,
Shop G16 Kafue Road

Arcades ATM

Lusaka,
Great East Road ATM Lobby

Kabulonga Offsite

Lusaka,
Kabulonga Shopping Mall,
Shop 18B Kabulonga

Makeni Mall

Lusaka,
Kafue Road

Crossroads off-site

Lusaka,
Leopards Hill Road

ODY'S Filling Station

Lusaka,
Lumumba Road

Radian Stores

Lusaka,
Great East Road Lusaka

Waterfalls Mall

Lusaka,
Great East Road Lusaka

Woodlands Shopping Centre

Lusaka,
Zambezi Road Lusaka

Novare Twinpalm

Lusaka,
Twinpalm Road

KK International Airport

Lusaka,
Airport Road

Leopards Hill Mall

Leopards Hill Mall,
Leopards Hill Road

Levy Shopping Mall

Lusaka,
Church Road,
Levy Junction Mall

PHI Mall

PHI Mall

Cosmopolitan Mall

Lusaka,
Kafue East Road

Vuma Service Station off-site ATM

Lusaka,
Kafue Road Lusaka

Kapata off-site

Lusaka,
Eastern Kapata Market

Society House off-site

Lusaka,
Cairo Road

Kabanana

Off Great North Road,
Kabanana Mall

Kafue

Lusaka, Kafue Town,
Riverside Mall

Foxdale Court off-site

Lusaka Province,
Zambezi Road

Novare Great North off-site

Lusaka,
Along Great North Road

Manda Hill

Plot 22768 Great East Road,
City Clothing,
Lusaka,
Cha Cha Road

Makeni

Lusaka,
Makeni Shopping Mall,
FNB Branch Makeni,
Mall Kafue Road Lusaka

Lusaka Mobile ATM

Lusaka,
Thabo Mbeki

Showgrounds ADT

Lusaka,
Ngwenya Road

Kabulonga Suite

Lusaka,
Zambia Chindo Road

LongArces

Lusaka Province,
Los Angeles Blvd

East Park Mall

Lusaka,
Corner of Great East and Thabo Mbeki Road

Kobil BenBella

Lusaka,
Corner Ben Bella and Lumuba Road Lusaka


Mazabuka

Mazabuka Branch

Mazabuka Southern Shop F2,
Livingstone Road

Mazabuka Sugar Farms

Mazabuka Southern Off-Livingstone Road,
Mazabuka

Neganega

Mazabuka Southern,
Livingstone Road


Mkushi

Mkushi Branch

Mkushi Copperbelt,
Plot 3539 Plot 414,
Independence Road Mkushi


Monze

Monze Southern Province,

Plot No. 670 Livingstone Road

Mufulira

Mufulira,
Mufulira Swaziland,
Buteko Avenue


Ndola

Jaracanda Mall

Copperbelt Province,
Along Kapiri-Ndola Road


Ndola Branch

Ndola Copperbelt,

Plot 50 Buteko Avenue Ndola

Kansenshi Mall

Ndola Copperbelt,
Kabwe Road opposite Jacaranda Mall

Jacaranda

Ndola Copperbelt,
Great North Road

Z-Mart

Ndola Copperbelt,
Pick n Pay Centre

Ndola Copperbelt

Stnd 4307 Cairo road Chibesankunda Road,
Lubuto market Masala Ndola

Broadway SGC

Ndola Copperbelt Subdivision G6 Broadway,
Roundabout Ndola

Chifubu

Ndola Copperbelt Stand no. CH 108,
Hard K Shopping Complex Ndola

Kafubu Mall ATM

Ndola Copperbelt,
Cnr Nkana and President streets


Solwezi

Solwezi Branch

Solwezi North Western,
Plot 2 Independence Road

Solwezi SGC

Solwezi North Western,
Plot Number 8169 Idependence Road

Solwezi Choppies ATM

Solwezi North Western,
Kansanshi Road

Solwezi City Mall ATM

Solwezi North Western,
Independence Road

Kapiji

Solwezi North Western,
Independence Avenue

Balance of Payments


Forms that will assist you to complete the new SI 55 forms

For your convenience we have provided you with example forms that will assist you to complete the new SI 55 forms. Below is a list of example and actual forms which you can download.

Example forms

Export/Receipt Monitoring Form

Import/Remittance Monitoring Form

Private External Borrowing/Lending Registration Form

Actual forms for completion

Export/Receipt Monitoring Form

Export/Receipt Monitoring Form (Continued)

Import/Remittance Monitoring Form

Import/Remittance Monitoring Form (Continued)

Private External Borrowing/Lending Registration Form

Cash Plus Agents


Credit


Why it's important to understand how credit works

It's always better to save up for something and pay cash, but we know that's not always possible.

 

Understanding interest


There are two types of interest: interest earned (on savings and investments) and interest charged (on loans).

Interest earned

This type of interest is a way to grow your money and is a reward from the bank for saving your money with them. It's extra money you earn for saving your money with a bank or an investment/savings institution.



Interest charged

This is the type of interest charged by a credit provider to lend you money. It's the cost of credit and is usually calculated as a percentage of the amount that you borrow.



Compound interest (earned)

When interest is calculated on the original investment and interest earned, so you earn interest on your interest, helping your money grow quicker.



Compound interest (charged)

When interest is calculated on the original amount borrowed invested plus any interest charged in previous months or years so you are charged interest on your interest, meaning your debt grows over time.



Understanding instalments


Instalments refer to a set amount you pay for an item over an agreed period. Often, we are attracted by special offers and low monthly instalments that look like very good deals. But 'low' instalments can be deceiving.

It is important to look at the total cost you will pay by adding up the monthly instalments over the payment period. You may find you will pay way more than the cash price. Always check before agreeing to the instalments and where possible, save up and buy the item in cash.

Remember: Check if you are being charged for extras such as delivery, credit life insurance, etc. You have a choice not to take up insurance if you do not want it.

 
 

Where to borrow money


If you are planning to borrow money, there are lots of different places that you can borrow from including: banks, micro-lenders, shops and informal (unregistered lenders) such as loan sharks.

All these places offer different products and their terms and application requirements differ. The risk associated with each lender also differs, so think carefully before signing an agreement or contract.


Where to borrow money


Before you take up credit


Taking up credit is a big decision. Before you do, consider the following:

Obtain a quote from the credit provider. It should show how much you will be paying in total.



Find out if there are penalties or rewards for repaying the debt earlier.



Get a copy of the contract and read it at home before you sign.



Make sure you understand the terms of the agreement.



Find out what will happen if you are unable to make the loan repayments on time.



Understanding wants & needs


Bad credit

  • Borrowing for wants - e.g. new outfit for an event when you have clothes you can wear.
  • Borrowing for consumables - e.g. borrowing to buy groceries, airtime, etc. If you constantly need to borrow money before month end, you may need to adjust your budget and cut out some expenses.

Good credit

  • Borrowing to buy assets that grow in value over time, e.g. a house.
  • Borrowing for personal growth for you or a family member, e.g. student loan.
 

Understanding legal protection and credit reports


 

Legal protection

When taking out credit you have rights.

Read more

Credit Report

Credit bureaux keep credit-related information of all credit-active consumers, this information is compiled on a credit report.

Read more

Legal protection


There is no shame is asking for help to manage your debt. It is better to get help than to drown in debt.

Advantages

  • The right to apply for credit or a loan.
  • Not be unfairly discriminated against when applying for credit or a loan.
  • Read a credit agreement in plain language.
  • Have a copy of the credit agreement BEFORE taking the loan.
  • Privacy regarding your personal information.
  • Complain if you think you have been treated unfairly.
  • Check your credit profile once a year. You can do this for free once a year with a credit bureau. You can find a list of credit bureaux that will give you a free annual credit check on www.cba.co.za. This website gives contact details for all the credit bureaux that are members of the Credit Bureau Association.
  • Ask for help from a debt counsellor to assist with restructuring your debt.
  • Know why a loan application has been rejected.
  • Your rights as it relates to credit is protected under the National Credit Act and the National Credit Regulator can assist customers to get help when their rights have been violated. If you have a concern or a problem about the way you have been treated in accessing credit, contact the NCR. Their telephone number is 0860 627 627 and their website address is www.nca.co.za

    Office of the Banking Adjudicator

    Physical address:
    Plot 184 Ist Floor,
    Tlale House Main Mall , Opposite BEDIA.

    Postal address:
    Office of the Banking Adjudicator
    Private Bag 00404
    Gaborone

    Tel: (0267) 3935409
    Fax: (0267)3935406

    Email: bankadjud@info.bw
    Website: www.banking-adjudicator.org.bw

    Credit Report


    Credit bureaux keep credit related information of all credit-active consumers, this information is compiled on a credit report or credit profile. Credit grantors submit payment information to the credit bureaux on how well you are repaying your loans. The information submitted is both positive and negative information. The purpose of a credit report is to allow credit grantors to determine if you are eligible for credit, by assessing the amount of credit you already have and also looking at how well you repay existing loans. It is a risk for companies to give you a loan, therefore they must ensure that you can repay it.

    You can get a free copy of your credit report once a year directly from the credit bureaux:

    Compuscan

    Call Centre on 0861 514 131
    Online at www.mycreditcheck.co.za

    Consumer Profile Bureau

    Experian

    Call Centre on 0861 105 665
    Online at www.creditexpert.co.za

    TransUnion

    Plot 115 Unit 21 Kgale Mews, Gaborone, Botswana
    Private Bag 305, Gaborone, Botswana
    Email: vgaleromeloe@transunion.co.za
    Web: http://www.transunion.co.za
    Phone: 0267 390 3535
    Fax: 0267 318 1124

    XDS

    Call Centre on 0860 937 000
    Online at www.credit4life.co.za

    Action creditors can take if you do not make payments


    Repossession

    The seller takes back the goods, as well as keeps the money you have already paid for the goods.



    Judgments

    A judgement is a court order that forces you to repay your loans.



    Attachment of property

    Depending on how big your debt is, the court can order that some of your property (such as furniture, a vehicle, etc.) can be repossessed.



    Garnishee orders

    The court will instruct your employer to pay a part of your wages or salary to the creditor as repayment of your debt.



    Types of expenses


     

    Over-indebtedness

    You are over-indebted if you are failing to meet your debt repayments and constantly need to borrow to support your monthly expenses.

    Read more

    Debt counselling

    There is no shame in asking for help to manage your debt. It is better to get help than to drown in debt.

    Read more

    Over-indebtedness


    You are over-indebted if you are failing to meet your debt repayments and constantly need to borrow to support your monthly expenses.

    What can I do if I am over-indebted?

    a) The first step is to write a list of all the people and businesses that you owe money to.

    b) Contact your creditors and explain your situation.

    c) When creditors write to you, take their letters seriously and respond.

    d) Do not promise to make payments if you cannot afford them. Rather explain the situation and look at making smaller payments over a longer period.

    e) Avoid taking more loans to pay the debt you already have

    f) Change your lifestyle, cut down on things like entertainment, alcohol, cigarettes, gambling, etc.

    g) If you drive an expensive car, consider downgrading to a more affordable car or sell your car and use public transport.

    h) Avoid buying groceries on credit.

    i) Consult a debt counsellor. Call the National Credit Regulator (0860 627 627) and they will refer you to a debt counsellor near you.

    Debt counselling


    There is no shame is asking for help to manage your debt. It is better to get help than to drown in debt.

    Advantages

  • When you are under debt counselling, creditors may not take more action against you.
  • There is no permanent record of having undergone debt counselling.
  • There is only one monthly repayment to be made.
  • Your budget will meet your basic needs (housing, transport, food) first before making provision for your debts.
  • You will never pay more money than you can reasonably afford.
  • A debt counsellor will suggest ways of cutting costs and saving money.
  • You will no longer get calls from your creditors demanding payment. This will lessen your stress and allow you to focus on fixing the problem of getting out of debt.
  • Disadvantages

  • You are not allowed to have more credit while undergoing debt counselling.
  • It does cost a little bit of money, payable to the debt counsellor. These fees are regulated and set by law.
  • Your debts will take longer to pay off because of paying smaller amounts each month.