FNB offers a network of branches for all your face to face banking requirements
Head Office
Postal Address
First National Bank Zambia Limited
PO Box 36187
Lusaka,
Zambia
Physical address
Stand number 22768
Acacia Office Park
Cnr Thabo Mbeki and Great East Roads
Lusaka,
Zambia
Telephone Numbers: +260 211 366 800
Fax Number: +260 211 253 057 / 250 602
Email:
fnb@fnbzambia.co.zm
Swift Code : FIRNZMLX
Acacia Premier Branch
Plot No 22768
Corner of Great East & Thabo Mbeki Rds
Branch code: 260039
Cairo Branch
Stand No. F037
Society Business Park
Cairo Rd Lusaka
Branch code: 260050
Chilenje Branch
Plot 150/27/4586
Chilumbulu road
Lusaka
Branch code: 260046
Chingola Branch
Shop No. 13
Park Mall
Cnr Kabundi/Freedom Ave
Branch code: 260322
Chipata Branch
Plot 646
Corner Pererinyatwa & Umodzi High way Roads
Chipata
Branch code: 261121
Choma Branch
Plot No ME46
Livingstone Road
Choma
Branch code: 261238
Commercial Branch
Plot No 22768
Corner of Great East & Thabo Mbeki Rds
Branch code: 260001
Industrial Branch
Plot 16808
Lumumba Road Industrial Area
Lusaka
Branch code: 260002
Kabulonga Premier Branch
Unit 63
Corner Bishop & Kabulonga roads
Centro Mall
Branch code: 260072
Kabwe Branch
Plot No. 87A
Buntungwa Avenue
Kabwe
Branch code: 260937
Kalumbila Branch
Plot 795
Central Business District
Branch code: 262874
Kitwe Industrial Branch
Mukuba Mall
6939 Freedom Way & Chiwala Ave
Kitwe
Branch code: 260247
Kitwe Main Branch
Plot 493/494
Zambia Way & Oxford Street
Branch code: 260212
Kitwe Private Clients
Office block 1
Stand no 7732
ECL Business Park
Branch code: 260261
Livingstone Branch
Plot No. 112
Mosi-o-Tunya Road
Livingstone
Branch code: 261061
Luanshya Branch
Stand No. 4
Zaone Avenue
Branch code: 260741
Lusaka Private Clients
Plot 35a/1
Lake Road
Woodlands
Branch code: 260061
Makeni Branch
Cosmopolitan Mall
Kafue Road
Lusaka
Branch code: 260016
Manda Hill Branch
Plot 19222
Zone 3 Building
MandHill Mall
Corner Great East & Manchinchi Road
Branch code: 260014
Mazabuka Branch
Plot No. 7a
Livingstone Road
Mazabuka
Branch code: 263613
Mkushi Branch
Plot No. 414
Independence Road
Branch code: 262319
Ndola Main Branch
Plot No. 2177
President Avenue
Town Centre
Branch code: 260103
Solwezi Branch
Plot No. 921
Kapiji Mall
Independence Avenue
Branch code: 262823
Located all around the country, please use the list below to find an automated teller machine (ATM) near you. We have listed them per city.
Branch ATM's
Chingola
Chingola Mall Branch
Chingola Copperbelt,
Kabundi
Park Mall Chingola
Chingola Lusaka,
Freedom Way
Chingola Copperbelt
Plot 617,
Kwasha Road
Starbucks
Chingola Copperbelt,
Plot 369A,
Mid Way Road,
Chililabombwe
Chipata
Chipata Branch
Chipata Zambia,
Corner of Parirenyatwa Road and Umodzi Highway
Katete
Chipata Eastern,
Great East Road
Choma
Choma Branch
Choma Zambia Main Road
Choma Branch ATM
Choma Southern Main Road Choma
Kabwe
Kabwe Branch
Kabwe Central Plot 87A
Mulungushi University
Kabwe Central Province Zambia Great North Road
Kalumbila
Kalumbila Branch
Kalumbila, Zambia Solwezi Road
Kalumbila Mine
Kalumbila North Western,
Kalumbila
Kalumbila North Western
Kalumbila Mine Solwezi
Kapiri
Kapiri ATM
Kapiri Zambia Kabwe Road
Kitwe
Mukuba Mall
Kitwe Copperbelt,
Corner of Chiwala Avenue and Freedom Avenue,
Kitwe
Luanshya Branch
Kitwe Kitwe,
Zaone Avenue,
Shop number 4
Kitwe Branch
Kitwe Copperbelt,
Union House 493/494 Zambian Way
Kitwe Private Suite
Kitwe,
Freedom Avenue,
Kitwe
Mukuba off-site
Kitwe Copperbelt,
Corner of Chiwala Avenue and Freedom Avenue Kitwe
Wusakile
Kitwe Copperbelt,
Ndola Kitwe Duel Carriage Way
Oxford road
Kitwe Copperbelt,
Oxford Road
Chimwemwe Offsite ATM
Kitwe Copperbelt,
Plot 100 Katilungu Road
Edinburg Hotel
Kitwe Copperbelt,
Stand 2557 Independence Road
Riverside off-site
Kitwe Copperbelt,
Almalik Street
ECL Mall
Kitwe Zambia,
ECL Mall Corner of Freedom and Independence Avenue
Kalulushi off-site
Kitwe Copperbelt,
Plot 272 Buteko Drive Kalulushi Kitwe
Nkana East off-site
Kitwe Copperbelt,
Plot 3680 Central Street,
Nkana East Kitwe
Kwacha East off-site
Kitwe,
Plot 71 Shop 2,
Kwacha East Kitwe
Chisokone off-site ATM
Kitwe Copperbelt,
Plot 100 Katilungu Road
Oryx Ndeke
Kitwe Copperbelt,
Kitwe Ndola Road
Parklands Mall
Kitwe Copperbelt,
Plot 643
Livingstone
Livingstone Main
Livingstone Southern,
Province Plot 112,
Mosi-o-tunya Road
Livingstone
Monze Zambia,
Mosi O Tunya Road,
Livingstone
Luanshya
Luanshya Mine
Luanshya Copperbelt,
Samfuel Petrol Station,
Luanshya Mine Ndola
Lusaka
Kabwata
Kabwata Zambia,
Along Burma Road
Chilenje Branch
Lusaka Zambia,
Chilumbulu Road
Manda Hill Branch
Lusaka,
Along Great East Road
Makeni Branch
Lusaka,
Along Kafue Road Lusaka
Lusaka Private Suite
Lusaka,
Corner Leopards Hill and Lake Road
Commercial Branch
Lusaka,
Stand no 22767,
Corner Great East And Thabo Mbeki Road
Industrial Branch
Lusaka,
Lumumba Road Plot no. 16808
Cairo Branch ATM
Lusaka,
Cairo Road
Kabulonga Suite
Lusaka Province,
Chindo Road
Shoprite East Park
Lusaka,
Great East Road
PHI Mall
Lusaka,
PHI
Puma Chainama Service Station
Lusaka,
Great East Road
Zambezi Ranching
Lusaka,
Zambezi Ranching
Inter City Puma
Lusaka,
Dedan Kimath Street
Livonia Mall
Lusaka,
Old Mumbwa Road
Chelston Buzzer Station
Lusaka,
Great East Road
Woodlands Novare Pinnacle
Lusaka,
Kabulonga Chindo Road
UTH off-site ATM
Lusaka,
Nationallist Road
Kamloops Mall
Lusaka,
Alick Ncarta Road
Mbanyane Waterfalls
Lusaka Province,
Plot 22 East Road
SGC Filling Station Mungwi
Lusaka,
Mungwi Road
Chilenje Choppies
Lusaka,
Chilene Mall
Downtown
Lusaka,
Downtown Shopping Mall,
Shop G16 Kafue Road
Arcades ATM
Lusaka,
Great East Road ATM Lobby
Kabulonga Offsite
Lusaka,
Kabulonga Shopping Mall,
Shop 18B Kabulonga
Makeni Mall
Lusaka,
Kafue Road
Crossroads off-site
Lusaka,
Leopards Hill Road
ODY'S Filling Station
Lusaka,
Lumumba Road
Radian Stores
Lusaka,
Great East Road Lusaka
Waterfalls Mall
Lusaka,
Great East Road Lusaka
Woodlands Shopping Centre
Lusaka,
Zambezi Road Lusaka
Novare Twinpalm
Lusaka,
Twinpalm Road
KK International Airport
Lusaka,
Airport Road
Leopards Hill Mall
Leopards Hill Mall,
Leopards Hill Road
Levy Shopping Mall
Lusaka,
Church Road,
Levy Junction Mall
PHI Mall
PHI Mall
Cosmopolitan Mall
Lusaka,
Kafue East Road
Vuma Service Station off-site ATM
Lusaka,
Kafue Road Lusaka
Kapata off-site
Lusaka,
Eastern Kapata Market
Society House off-site
Lusaka,
Cairo Road
Kabanana
Off Great North Road,
Kabanana Mall
Kafue
Lusaka, Kafue Town,
Riverside Mall
Foxdale Court off-site
Lusaka Province,
Zambezi Road
Novare Great North off-site
Lusaka,
Along Great North Road
Manda Hill
Plot 22768 Great East Road,
City Clothing,
Lusaka,
Cha Cha Road
Makeni
Lusaka,
Makeni Shopping Mall,
FNB Branch Makeni,
Mall Kafue Road Lusaka
Lusaka Mobile ATM
Lusaka,
Thabo Mbeki
Showgrounds ADT
Lusaka,
Ngwenya Road
Kabulonga Suite
Lusaka,
Zambia Chindo Road
LongArces
Lusaka Province,
Los Angeles Blvd
East Park Mall
Lusaka,
Corner of Great East and Thabo Mbeki Road
Kobil BenBella
Lusaka,
Corner Ben Bella and Lumuba Road Lusaka
Mazabuka
Mazabuka Branch
Mazabuka Southern Shop F2,
Livingstone Road
Mazabuka Sugar Farms
Mazabuka Southern Off-Livingstone Road,
Mazabuka
Neganega
Mazabuka Southern,
Livingstone Road
Mkushi
Mkushi Branch
Mkushi Copperbelt,
Plot 3539 Plot 414,
Independence Road Mkushi
Monze
Monze Southern Province,
Plot No. 670 Livingstone Road
Mufulira
Mufulira,
Mufulira Swaziland,
Buteko Avenue
Ndola
Jaracanda Mall
Copperbelt Province,
Along Kapiri-Ndola Road
Ndola Branch
Ndola Copperbelt,
Plot 50 Buteko Avenue Ndola
Kansenshi Mall
Ndola Copperbelt,
Kabwe Road opposite Jacaranda Mall
Jacaranda
Ndola Copperbelt,
Great North Road
Z-Mart
Ndola Copperbelt,
Pick n Pay Centre
Ndola Copperbelt
Stnd 4307 Cairo road Chibesankunda Road,
Lubuto market Masala Ndola
Broadway SGC
Ndola Copperbelt Subdivision G6 Broadway,
Roundabout Ndola
Chifubu
Ndola Copperbelt Stand no. CH 108,
Hard K Shopping Complex Ndola
Kafubu Mall ATM
Ndola Copperbelt,
Cnr Nkana and President streets
Solwezi
Solwezi Branch
Solwezi North Western,
Plot 2 Independence Road
Solwezi SGC
Solwezi North Western,
Plot Number 8169 Idependence Road
Solwezi Choppies ATM
Solwezi North Western,
Kansanshi Road
Solwezi City Mall ATM
Solwezi North Western,
Independence Road
Kapiji
Solwezi North Western,
Independence Avenue
Forms that will assist you to complete the new SI 55 forms
For your convenience we have provided you with example forms that will assist you to complete the new SI 55 forms. Below is a list of example and actual forms which you can download.
Example forms
Export/Receipt Monitoring Form
Import/Remittance Monitoring Form
Private External Borrowing/Lending Registration Form
Actual forms for completion
Export/Receipt Monitoring Form
Export/Receipt Monitoring Form (Continued)
Import/Remittance Monitoring Form
FNB Online Banking is brought to you by First National Bank Zambia Limited ('us', 'we', 'the Bank'), a Commercial Bank (Registration Number 72041).
These terms and conditions as amended from time to time ('the Terms') govern our respective rights and obligations when you use FNB Online Banking and come into effect when you register f or FNB Online Banking or once you access FNB Online Banking, whichever occurs first.
By making use of FNB Online Banking, you acknowledge that you have read, understood and agree to most recent version of the Terms and that you and consent to our collection, processing, storage and sharing certain of your personal information within the Bank in the ordinary course of our business of providing the FNB Online Banking Services to you.
No term or provision contained in these Terms is to be interpreted or construed so as to exclude any rights granted to you by the Electronic Communications and Transactions Act No. 21 of 2009 and any other laws and regulations to any natural person who enters or intends entering into an electronic transaction with us on this website.
All products and services provided by the Bank are subject to their own terms and conditions ('product agreements') such as your ATM card, credit and debit card terms and conditions ('bank card terms') as well as account or facility terms and conditions ('other terms') and your use of those products and services will also be subject to those additional bank card terms and other terms.
These Terms (governing the use of FNB Online Banking) must be read together with and form part of each product agreement. In the event of conflict between these Terms and the bank card terms or other terms, the provisions of the bank card terms or other terms will prevail to the extent of the conflict.
We reserve the right, in our sole discretion to amend (including without limitation, by the addition of new terms and conditions) these Terms at any time and from time to time.
For convenience only, the date on which these Terms were last amended is shown below the main heading of these Terms.
For security, identification and verification purposes, when using FNB Online Banking, you will make use of a variety of access codes for different purposes, such as your access number, Personal Identification Number ('PIN'), card number, account number, User ID and Password. These are all called your 'access codes'.
You are responsible for maintaining the confidentiality and secrecy of your access codes secret. Only you may use your access codes. Do not keep your access codes together with other FNB Online Banking documents. If you call the FNB Online Banking helpline, we may, for the purposes of identification and verification, request certain information such as your account or card number.
However, there will never be a reason for the FNB Online Banking helpline or any of our staff, to request or know your Password or PIN.
If you believe your access codes have been compromised, you must immediately contact the FNB Online Banking helpline on +260 21 1 366 800 and request that they deactivate your access codes or you can reset your access codes on the website with your User ID and OTP. You must keep any reference number given to you by the FNB Online Banking helpline as verification of your notification to us of any such compromise.
Until you notify us to deactivate your access codes we will not be responsible or liable for any transactions that are performed without your knowledge or consent and you hereby indemnify us from any loss and damages you suffer as a result.
We are committed to ensuring the security of your use of FNB Online Banking and are entitled to investigate any loss suffered by you which is alleged to have occurred as a result of fraud via the website.
Where you have been a victim of an FNB Online Banking fraud, you must inform us immediately as soon as you become aware that a suspicious transaction has occurred on your accounts and open a case at your nearest Zambia Police Station. You will also be required to co-operate with us and the Zambian Police in any investigation conducted into losses that you suffered as a result of such FNB Online Banking fraud. Only if you have complied with safety measures, and are not negligent, will the bank consider to reimburse you after conclusion of the investigation for any actual losses suffered due to such FNB Online Banking fraud.
Before you can use FNB Online Banking, you must acquire a bank ATM card, credit or debit card and PIN. Once you have these and your bank card has been activated, visit the homepage of the website, select the 'Register' button and proceed to register for FNB Online Banking.
You will not be able to transact until such time as your details have been validated by the bank. For more information visit our website or call the FNB Online Banking helpline on +260 21 1 366 800.
The use of FNB Online Banking is free of charge. You may, however, be required to pay normal banking transaction fees and charges (which fees and charges are incorporated into these Terms) based on the type of transactions you perform. You hereby authorise us to charge such fees and charges to you by way of your chosen bank account.
Because we communicate through the Internet, you agree that we are entitled to assume that you have authorised all transactions once your access codes have been entered. This will not apply once we receive notification from you to disable access to your accounts as a result of your access codes having been misplaced or lost or stolen and you have a reference number as verification of such notification. Our records of your transactions will be proof of any instruction you have given us, unless you can prove the contrary.
You are responsible for giving correct information and instructions when registering for FNB Online Banking and when conducting transactions on the website.
We do provide you with an opportunity to review the entire transaction, to correct any mistakes and to withdraw from the transaction, before finally submitting any transaction. We will try to assist if you make a mistake when giving us an instruction, but we will not be responsible for any loss or damage caused by your error. We will also not be liable for payments made by you to unintended recipients due to the input of incorrect information, nor are we responsible for the verification of the identity of recipients.
We cannot reverse or duplicate or erroneous payments you make to other accounts without the specific consent of the accountholder. We will not be liable for any act or omission on the part of any institution where such other account is held.
You hereby acknowledge that certain transactions once performed, may not be reversed or terminated, such as the purchase of pre-paid products made available via FNB Online Banking. Unless otherwise stated in a product agreement, all transactions will be subject to the same turnaround times that apply to the same transactions, accounts and customer profile, if any, if done at an FNB branch.
An instruction will only be deemed to have been received by us once we have confirmed receipt, or responded thereto, whichever is the earlier. If you are unsure as to whether a transaction has been processed you should contact us before you re-submit the instruction. Re-submitting an instruction may cause us to process the same transaction twice, for which we will not be liable.
You must log off the website once you have finished using FNB Online Banking. If you fail to do so, unauthorised transactions may be conducted, for which we will not be liable.
We may end your use of and access to FNB Online Banking at any time, for any reason whatsoever, on reasonable notice to you. Instructions given to us and not yet carried out prior to such termination will not be affected by such termination.
We will however, terminate your use of and access to and/or prohibit your future access to use of FNB Online Banking immediately and without any notice to you if:
In the event of us terminating your access to FNB Online Banking, we will not be liable for any losses or damages, of any nature, suffered by you or a third party. Our rights in this regard are expressly reserved.
You may terminate your use of FNB Online Banking by contacting the FNB Online Banking helpline on +260 21 1 366 800
Privacy
We respect your privacy and your personal information. We will take all reasonable measures to protect your personal information and to keep it confidential, even when you are no longer our customer.
If you call our helpline you permit and hereby consent to us to recording your calls for security reasons, and for the purposes of customer care.
Security
Information that is transmitted over the Internet or via other networks (wireless or otherwise) may be subject to interception. While we will take all reasonable precautions to ensure that FNB Online Banking is secure;, we shall not be liable for any loss or damage you suffer as a result of your use of FNB Online Banking.
You acknowledge that you understand the online security requirements. If you want to prevent others from reading email we send you, you must set up your own password protection on your system at home or work.
You expressly give your consent for us to monitor your internet and e-mail traffic on our website. You acknowledge that we monitor internet and e-mail traffic on the website primarily to ensure that users and consumers are not acting illegally, unlawfully or in breach of these Terms and:
To the fullest extent permissible by law, no warranties, whether express or implied, are made of any kind in respect of FNB Online Banking including in respect of the performance, quality, security, content, information, availability, accuracy, safety or reliability of FNB Online Banking.
Although we have taken reasonable care to prevent harm or loss to you, you agree that we and our affiliates, shareholders, agents, consultants or employees (in whose favour this constitutes a stipulation for the benefit of another) are not liable for any direct, indirect, special, incidental or consequential damages or loss of any kind whatsoever or howsoever caused (whether arising under contract, delict or otherwise and whether the loss was actually foreseen or reasonably foreseeable) arising as a result of your use of or inability to use FNB Online Banking unless such loss or damage arises from our gross negligence or willful intent.
You furthermore indemnify us against any damage, damages, liability, claims or demand by third parties or loss suffered by us arising from your use of FNB Online Banking or your breach of these Terms.
The use of FNB Online Banking is free of charge. You may, however, be required to pay normal banking transaction fees and charges (which fees and charges are incorporated into these Terms) based on the type of transactions you perform. You hereby authorise us to charge such fees and charges to you by way of your chosen bank account.
The content on FNB Online Banking, including all registered and unregistered trade marks, constitutes our intellectual property rights. You may not copy, reproduce, display or use any intellectual property in any manner whatsoever without our prior written permission and nothing contained on this website should be construed as granting any license or right of use of any intellectual property.
You may not establish a hyperlink, frame, meta tag or similar reference, whether electronically or otherwise ('linking') to this website or any other subsidiary pages without our prior written consent, which consent is at our sole discretion.
You may apply to establish such a link by submitting your request to fnb@fnbzambia.co.zm. In the event that you have not heard from us within 5 (five) working days, please consider your request as having been rejected.
You agree that our publishing a notice on our website or sending you a notice once you log into
FNB Online Banking, email, SMS or post will constitute sufficient notice to you. Should you fail to raise an objection with us within 5 (five) hours after we send you a notice (including by SMS) confirming a transaction or the changing of any setting on your accounts, you will be deemed to have accepted the transactions or new setting as being valid and binding in all respects.
FNB Online Banking may be unavailable from time to time due to routine maintenance or emergency repairs or because of the unavailability of any electricity, telecommunication system or networks. For the duration of such unavailability you must use our other available banking channels.
Whenever a reference is made to a payment or transfer being processed during business hours, the following applies:
Business hours (weekdays): 08h00-15h30
Business hours (Saturdays): 08h00-11h00
After hours: All other times
We may discontinue providing FNB Online Banking or any of the products or services offered via the website at any time at our sole discretion. We will however, notify you of this within a reasonable time of these changes being made.
If we cannot resolve your complaint within a reasonable time and you have exhausted all available internal methods of dispute resolution, you are free to lodge a formal complaint at the Bank of Zambia, provided that your complaint falls within the jurisdiction of the Bank of Zambia.
All legal notices relating to products must be delivered as provided for in the product agreements. Where such address is not specified, such notices must be sent to our Registered Address: Stand 22768, Corner of Great East and Thabo Mbeki Road, P.O. Box 36187, Lusaka, Zambia. We may send you legal notices to any of the addresses you have specified on any of your application/registration forms with us or at the address you actually work or live.
We both agree that these Terms shall be governed by and construed and interpreted in accordance with the laws of Zambia notwithstanding the fact that an instruction may have emanated from outside Zambia. Accessing FNB Online Banking from another country may be an offence in that country. You agree that use of FNB Online Banking outside Zambia will be at your own risk.
In using the website and FNB Online Banking you represent and warrant that you are of full legal age, are emancipated or have your guardian's consent and assistance and have the required legal capacity to enter into and be bound by these Terms or any other product agreement regarding your use of the website and FNB Online Banking.
The headings appearing in these Terms are inserted for convenience only and will not be taken into account when interpreting these Terms.
Where dates and times need to be calculated in terms of these Terms, the international standard time (GMT) plus 2 (two) hours will be used.
The indulgence, extension of time, waiver or relaxation of any of the provisions or terms of these Terms, or failure or delay on our part to exercise any of our rights will not operate as an estoppel against us nor shall it constitute a waiver by use of such right. We shall not thereby be prejudiced or stopped from exercising any of our rights against you which may have arisen in the past or which might arise in the future.
A certificate issued by our website administrator will serve as proof of which version of these Terms as applied to your use of FNB Online Banking at a specific date. Any provision in these Terms which is or may become illegal, invalid or unenforceable shall be ineffective to the extent of such prohibition or unenforceability and shall be treated as if it were not written and severed from these Terms, without invalidating the remaining provisions of these Terms.
The following terms and conditions apply to the registration and use of the Online Banking service offered by FNB Zambia.
