Privacy Policy

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Find a branch

FNB offers a network of branches for all your face to face banking requirements

Head Office

Postal Address
First National Bank Zambia Limited
PO Box 36187
Lusaka, Zambia

Physical address
Stand number 22768
Acacia Office Park
Cnr Thabo Mbeki and Great East Roads
Lusaka, Zambia

Telephone Numbers: +260 211 366 800
Fax Number: +260 211 253 057 / 250 602
Email: fnb@fnbzambia.co.zm

Swift Code : FIRNZMLX

Acacia Premier Branch

Plot No 22768
Corner of Great East & Thabo Mbeki Rds
Branch code: 260039

Cairo Branch

Stand No. F037
Society Business Park
Cairo Rd Lusaka
Branch code: 260050

Chilenje Branch

Plot 150/27/4586
Chilumbulu road
Lusaka
Branch code: 260046

Chingola Branch

Shop No. 13
Park Mall
Cnr Kabundi/Freedom Ave
Branch code: 260322

Chipata Branch

Plot 646
Corner Pererinyatwa & Umodzi High way Roads
Chipata
Branch code: 261121

Choma Branch

Plot No ME46
Livingstone Road
Choma
Branch code: 261238

Commercial Branch

Plot No 22768
Corner of Great East & Thabo Mbeki Rds
Branch code: 260001

Industrial Branch

Plot 16808
Lumumba Road Industrial Area
Lusaka
Branch code: 260002

Kabulonga Premier Branch

Unit 63
Corner Bishop & Kabulonga roads
Centro Mall
Branch code: 260072

Kabwe Branch

Plot No. 87A
Buntungwa Avenue
Kabwe
Branch code: 260937

Kalumbila Branch

Plot 795
Central Business District
Branch code: 262874

Kitwe Industrial Branch

Mukuba Mall
6939 Freedom Way & Chiwala Ave
Kitwe
Branch code: 260247

Kitwe Main Branch

Plot 493/494
Zambia Way & Oxford Street
Branch code: 260212

Kitwe Private Clients

Office block 1
Stand no 7732
ECL Business Park
Branch code: 260261

Livingstone Branch

Plot No. 112
Mosi-o-Tunya Road
Livingstone
Branch code: 261061

Luanshya Branch

Stand No. 4
Zaone Avenue
Branch code: 260741

Lusaka Private Clients

Plot 35a/1
Lake Road
Woodlands
Branch code: 260061

Makeni Branch

Cosmopolitan Mall
Kafue Road
Lusaka
Branch code: 260016

Manda Hill Branch

Plot 19222
Zone 3 Building
MandHill Mall
Corner Great East & Manchinchi Road
Branch code: 260014

Mazabuka Branch

Plot No. 7a
Livingstone Road
Mazabuka
Branch code: 263613

Mkushi Branch

Plot No. 414
Independence Road
Branch code: 262319

Ndola Main Branch

Plot No. 2177
President Avenue
Town Centre
Branch code: 260103

Solwezi Branch

Plot No. 921
Kapiji Mall
Independence Avenue
Branch code: 262823

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Find an ATM

Located all around the country, please use the list below to find an automated teller machine (ATM) near you. We have listed them per city.

Branch ATM's

Chingola

Chingola Mall Branch

Chingola Copperbelt,
Kabundi

Park Mall Chingola

Chingola Lusaka,
Freedom Way

Chingola Copperbelt

Plot 617,
Kwasha Road

Starbucks

Chingola Copperbelt,
Plot 369A,
Mid Way Road,
Chililabombwe

Chipata

Chipata Branch

Chipata Zambia,
Corner of Parirenyatwa Road and Umodzi Highway

Katete

Chipata Eastern,
Great East Road

Choma

Choma Branch

Choma Zambia Main Road

Choma Branch ATM

Choma Southern Main Road Choma

Kabwe

Kabwe Branch

Kabwe Central Plot 87A

Mulungushi University

Kabwe Central Province Zambia Great North Road

Kalumbila

Kalumbila Branch

Kalumbila, Zambia Solwezi Road

Kalumbila Mine

Kalumbila North Western,
Kalumbila

Kalumbila North Western

Kalumbila Mine Solwezi

Kapiri

Kapiri ATM

Kapiri Zambia Kabwe Road

Kitwe

Mukuba Mall

Kitwe Copperbelt,
Corner of Chiwala Avenue and Freedom Avenue,
Kitwe

Luanshya Branch

Kitwe Kitwe,
Zaone Avenue,
Shop number 4

Kitwe Branch

Kitwe Copperbelt,
Union House 493/494 Zambian Way

Kitwe Private Suite

Kitwe,
Freedom Avenue,
Kitwe

Mukuba off-site

Kitwe Copperbelt,
Corner of Chiwala Avenue and Freedom Avenue Kitwe

Wusakile

Kitwe Copperbelt,
Ndola Kitwe Duel Carriage Way

Oxford road

Kitwe Copperbelt,
Oxford Road

Chimwemwe Offsite ATM

Kitwe Copperbelt,
Plot 100 Katilungu Road

Edinburg Hotel

Kitwe Copperbelt,
Stand 2557 Independence Road

Riverside off-site

Kitwe Copperbelt,
Almalik Street

ECL Mall

Kitwe Zambia,
ECL Mall Corner of Freedom and Independence Avenue

Kalulushi off-site

Kitwe Copperbelt,
Plot 272 Buteko Drive Kalulushi Kitwe

Nkana East off-site

Kitwe Copperbelt,
Plot 3680 Central Street,
Nkana East Kitwe

Kwacha East off-site

Kitwe,
Plot 71 Shop 2,
Kwacha East Kitwe

Chisokone off-site ATM

Kitwe Copperbelt,
Plot 100 Katilungu Road

Oryx Ndeke

Kitwe Copperbelt,
Kitwe Ndola Road

Parklands Mall

Kitwe Copperbelt,
Plot 643

Livingstone

Livingstone Main

Livingstone Southern,
Province Plot 112,
Mosi-o-tunya Road

Livingstone

Monze Zambia,
Mosi O Tunya Road,
Livingstone

Luanshya

Luanshya Mine

Luanshya Copperbelt,
Samfuel Petrol Station,
Luanshya Mine Ndola

Lusaka

Kabwata

Kabwata Zambia,
Along Burma Road

Chilenje Branch

Lusaka Zambia,
Chilumbulu Road

Manda Hill Branch

Lusaka,
Along Great East Road

Makeni Branch

Lusaka,
Along Kafue Road Lusaka

Lusaka Private Suite

Lusaka,
Corner Leopards Hill and Lake Road

Commercial Branch

Lusaka,
Stand no 22767,
Corner Great East And Thabo Mbeki Road

Industrial Branch

Lusaka,
Lumumba Road Plot no. 16808

Cairo Branch ATM

Lusaka,
Cairo Road

Kabulonga Suite

Lusaka Province,
Chindo Road

Shoprite East Park

Lusaka,
Great East Road

PHI Mall

Lusaka,
PHI

Puma Chainama Service Station

Lusaka,
Great East Road

Zambezi Ranching

Lusaka,
Zambezi Ranching

Inter City Puma

Lusaka,
Dedan Kimath Street

Livonia Mall

Lusaka,
Old Mumbwa Road

Chelston Buzzer Station

Lusaka,
Great East Road

Woodlands Novare Pinnacle

Lusaka,
Kabulonga Chindo Road

UTH off-site ATM

Lusaka,
Nationallist Road

Kamloops Mall

Lusaka,
Alick Ncarta Road

Mbanyane Waterfalls

Lusaka Province,
Plot 22 East Road

SGC Filling Station Mungwi

Lusaka,
Mungwi Road

Chilenje Choppies

Lusaka,
Chilene Mall

Downtown

Lusaka,
Downtown Shopping Mall,
Shop G16 Kafue Road

Arcades ATM

Lusaka,
Great East Road ATM Lobby

Kabulonga Offsite

Lusaka,
Kabulonga Shopping Mall,
Shop 18B Kabulonga

Makeni Mall

Lusaka,
Kafue Road

Crossroads off-site

Lusaka,
Leopards Hill Road

ODY'S Filling Station

Lusaka,
Lumumba Road

Radian Stores

Lusaka,
Great East Road Lusaka

Waterfalls Mall

Lusaka,
Great East Road Lusaka

Woodlands Shopping Centre

Lusaka,
Zambezi Road Lusaka

Novare Twinpalm

Lusaka,
Twinpalm Road

KK International Airport

Lusaka,
Airport Road

Leopards Hill Mall

Leopards Hill Mall,
Leopards Hill Road

Levy Shopping Mall

Lusaka,
Church Road,
Levy Junction Mall

PHI Mall

PHI Mall

Cosmopolitan Mall

Lusaka,
Kafue East Road

Vuma Service Station off-site ATM

Lusaka,
Kafue Road Lusaka

Kapata off-site

Lusaka,
Eastern Kapata Market

Society House off-site

Lusaka,
Cairo Road

Kabanana

Off Great North Road,
Kabanana Mall

Kafue

Lusaka, Kafue Town,
Riverside Mall

Foxdale Court off-site

Lusaka Province,
Zambezi Road

Novare Great North off-site

Lusaka,
Along Great North Road

Manda Hill

Plot 22768 Great East Road,
City Clothing,
Lusaka,
Cha Cha Road

Makeni

Lusaka,
Makeni Shopping Mall,
FNB Branch Makeni,
Mall Kafue Road Lusaka

Lusaka Mobile ATM

Lusaka,
Thabo Mbeki

Showgrounds ADT

Lusaka,
Ngwenya Road

Kabulonga Suite

Lusaka,
Zambia Chindo Road

LongArces

Lusaka Province,
Los Angeles Blvd

East Park Mall

Lusaka,
Corner of Great East and Thabo Mbeki Road

Kobil BenBella

Lusaka,
Corner Ben Bella and Lumuba Road Lusaka

Mazabuka

Mazabuka Branch

Mazabuka Southern Shop F2,
Livingstone Road

Mazabuka Sugar Farms

Mazabuka Southern Off-Livingstone Road,
Mazabuka

Neganega

Mazabuka Southern,
Livingstone Road

Mkushi

Mkushi Branch

Mkushi Copperbelt,
Plot 3539 Plot 414,
Independence Road Mkushi

Monze

Monze Southern Province,

Plot No. 670 Livingstone Road

Mufulira

Mufulira,
Mufulira Swaziland,
Buteko Avenue

Ndola

Jaracanda Mall

Copperbelt Province,
Along Kapiri-Ndola Road

Ndola Branch

Ndola Copperbelt,

Plot 50 Buteko Avenue Ndola

Kansenshi Mall

Ndola Copperbelt,
Kabwe Road opposite Jacaranda Mall

Jacaranda

Ndola Copperbelt,
Great North Road

Z-Mart

Ndola Copperbelt,
Pick n Pay Centre

Ndola Copperbelt

Stnd 4307 Cairo road Chibesankunda Road,
Lubuto market Masala Ndola

Broadway SGC

Ndola Copperbelt Subdivision G6 Broadway,
Roundabout Ndola

Chifubu

Ndola Copperbelt Stand no. CH 108,
Hard K Shopping Complex Ndola

Kafubu Mall ATM

Ndola Copperbelt,
Cnr Nkana and President streets

Solwezi

Solwezi Branch

Solwezi North Western,
Plot 2 Independence Road

Solwezi SGC

Solwezi North Western,
Plot Number 8169 Idependence Road

Solwezi Choppies ATM

Solwezi North Western,
Kansanshi Road

Solwezi City Mall ATM

Solwezi North Western,
Independence Road

Kapiji

Solwezi North Western,
Independence Avenue

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Balance of Payments

Forms that will assist you to complete the new SI 55 forms

For your convenience we have provided you with example forms that will assist you to complete the new SI 55 forms. Below is a list of example and actual forms which you can download.

Example forms

Export/Receipt Monitoring Form

Import/Remittance Monitoring Form

Private External Borrowing/Lending Registration Form

Actual forms for completion

Export/Receipt Monitoring Form

Export/Receipt Monitoring Form (Continued)

Import/Remittance Monitoring Form

Import/Remittance Monitoring Form (Continued)

Private External Borrowing/Lending Registration Form

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Press Statements

FNB Zambia receives A+ Credit rating

FNB Announces one year partnership with Kupes and Prosperity Solutions for Youth Mentorship and Empowerment

FNB Launches Initiative to support SME business growth

FNB Zambia Named 2023 Best Foreign Exchange provider

FNB Zambia takes its promise of real help to a new level

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Cash Plus Agents

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Daily Banking

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Tools

Register Forgot Username or Password Verify payments

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Switch to FNB

Do it now!

Transact

Cheque accounts Transactional accounts Lifestart Student Account eWallet Smart devices

Ways to bank

Digital Banking Contactless card Cash Plus Agent

Invest

Savings Pocket 32 Day Interest Plus Flexi Fixed Account Fixed Deposit Call Deposit eSavings Account

Borrow

Personal Loan Home Loan Home Owners Cover

Insure

Bancassurance Short Term Insurance

Switch to FNB

Do it now!

Services

inContact Email statements

Bank better

Money Management

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Switch to FNB

Do it now!

Transact

Business Accounts eWallet Bulk Payments Ways to bank Merchant Services

International Banking

Foreign Exchange Foreign Notes Imports and Exports Forward Exchange Contracts Guarantees Structured Trade Services Telegraphic Transfers

Insure

Short Term Business Insurance

Savings + Investments

Overview

Switch to FNB

Do it now!

Services

inContact Pro Email statements Pay ZRA customs and duties

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Rates + pricing

Pricing guides Forex rates Deposit interest rates

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Talk to us + important numbers

Contact us Environmental queries

Locators

ATM Locator Branch Locator

Tools

Software Downloads Verify Account Confirmation/Visa Application Letters Verify Statements

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News + insights

FNB Events Press Statements

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Terms + Conditions

Product Terms and Conditions Legal matters

About us

News + insights

FNB Events Press Statements

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Get in touch

Call us on +260 211 366 800

Email us on fnb@fnbzambia.co.zm

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Confidentiality + security

FNB has physical, technological and procedural security safeguards in place and will use its best endeavours to protect your personal information.

What is personal information? Personal information refers to information that identifies or relates specifically to you, for example, your name, age and identity number, your assets and liabilities, your income and your payment records. Any information about what you buy, where you shop, where you bank, how you invest and all related information will also be regarded as personal information. In short, any information that we know about you will be regarded as your personal information.

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How we collect your info

Whenever you use this website, complete an application form, contact us electronically, or use one of the services or facilities offered by us or any affiliate party, we will collect your personal information.

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Why and how we collect and use personal information

To make your use of this website and all products and services offered on this website as successful and pleasurable as possible, it is necessary for us to find out exactly what you need and want from us.

The following are reasons why we would collect your personal information:

To identify you
For us to process your instructions or requests
For us to ensure that we meet your needs, we may collect and analyse your personal information and combine all the information that we have about you to compile a profile of you in order for us to personalise and tailor our services to meet your specific needs

Once we have collected and analysed your personal information, we may send you promotional material or details which we think may be of interest to you. If any of this promotional information relates to products, promotions, news or services of an affiliate party, and if you indicate that you would like more details, we may inform the affiliate party to contact you directly. We will however, only inform an affiliate party to contact you directly if you have indicated that this is agreeable to you.

Your privacy is important to us. We will therefore not sell, rent or provide your personal information to unauthorised entities or other third parties, for their independent use, without your consent.

If at any stage, after you have given us your consent, you no longer wish us to use or share your personal information with an affiliate party; you may at any stage withdraw your consent.

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Protection of your personal information

We value the information that you choose to provide us with and will therefore take reasonable steps to protect your personal information from loss, misuse or unauthorised alteration. The information we maintain concerning our customers is stored in databases that have built-in safeguards to ensure the privacy and confidentiality of that information. When you use the services or facilities provided by us, you may be given an access number, user name, password and/or personal identification number (PIN). You are responsible for maintaining the secrecy and confidentiality of your user name, access card, password and/or personal identification number ('PIN').

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Correction of personal information

If you ever want to update or correct any of your personal information held by us, kindly contact us at the Internet banking helpline on 0860 11 22 44. Alternatively, you can update and correct your information yourself by logging onto Internet Banking. Personal information held by or disclosed by you to a third party. Because we are not responsible for any representations or information or warranties or content on any website of an affiliate party (including websites linked to this website or websites facilitated by us), we do not exercise control over affiliate parties' privacy policies and you should refer to the privacy policy of any such affiliate party to see how such party protects your privacy.

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Cookies

You agree that we shall be entitled to send 'cookies' from this website to your computer. We use the word 'cookie' to refer to information that is sent from this website to your hard drive, where it is saved and contains information to personalise your experience on this website. In this way, the next time you use this website we will know who you are and that you have visited this website before.

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What this is

This Privacy Policy governs the manner in which First National Bank ('we', 'our', the 'bank') treats your personal information collected electronically when you use our website (which can be found at www.fnb.co.za, apply online for certain products and services, contact us electronically or register for one of the services offered on the website.

We respect your privacy and your personal information and for this reason, we take all reasonable measures, in accordance with this Policy, to protect your personal information and to keep it confidential, even when you are no longer our customer.

We also voluntarily subscribe to the principles, outlined in Section 51 of the Electronic Communications and Transactions Act 2002 ('ECT Act'), which govern your right to having your personal information kept private.

We briefly outline these principles below:

We will only collect, disclose, collate, process and store ('use') your personal information with your express written permission unless legally required to do so, and will only use such information for the lawful purpose for which it is required.
We will disclose in writing, the specific purpose for which we use, request and store your personal information. We will also keep a record of that personal information and the specific purpose for which we collect it.
We will not use your personal information for any other purpose, other than that which we disclosed to you, unless you give us your express written permission to do so, or unless we are permitted to do so by law.

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Confidentiality + security

FNB has physical, technological and procedural security safeguards in place and will use its best endeavours to protect your personal information.

Personal information refers to information that identifies or relates specifically to you, for example

Your name
Age
Identity number
Your assets + liabilities
Your income
Your payment records

Any information about what you buy, where you shop, where you bank, how you invest and all related information will also be regarded as personal information.

In short, any information that we know about you will be regarded as your personal information.

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Changes to Privacy Policy

We reserve the right, in our sole discretion to amend (including without limitation, by the addition of new terms and conditions) this Privacy Policy from time to time. You agree to review the Privacy Policy whenever you visit this website for any such amendments. Save as expressly provided to the contrary in this Privacy Policy, the amended version of the Privacy Policy shall supersede and replace all previous versions thereof.

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Which laws apply?

This Privacy Policy will be governed by and construed and interpreted in accordance with the laws of South Africa. To the extent that a court has jurisdiction over any dispute which may arise out of or in connection with this Privacy Policy, we both submit to the jurisdiction of the South African courts.

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What happens if you disable your cookie functionality?

Clearing or disabling cookies may limit your banking functionality.

You can limit the collection of your information by disabling cookies on your browser. You may also be able to modify your browser settings to require your permission each time a site attempts to set a cookie.

However, our website(s) (and many other websites) rely on cookies to enable certain functionality. If you choose to disable cookies, some of the services available on our website may not work properly.

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What are cookies?

A cookie is a small text file stored on your device by the website you are visiting. It helps the website to remember information about your device and how you use the website.

We use this information to make your visit to our site as easy and useful as possible.

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Types of cookies we use

There are two main types of cookies:

Session cookies
When you close your browser, some cookies are deleted. These are called session cookies.

Persistent cookies
Other cookies are stored on your device until they expire or you choose to delete them. They are called persistent cookies. These cookies are sent back to us each time you visit our site.