Find a branch


FNB offers a network of branches for all your face to face banking requirements

Head Office

Postal Address
First National Bank Zambia Limited
PO Box 36187
Lusaka, Zambia

Physical address
Stand number 22768
Acacia Office Park
Cnr Thabo Mbeki and Great East Roads
Lusaka, Zambia

Telephone Numbers: +260 211 366 800
Fax Number: +260 211 253 057 / 250 602
Email: fnb@fnbzambia.co.zm

Swift Code : FIRNZMLX


Acacia Premier Branch

Plot No 22768
Corner of Great East & Thabo Mbeki Rds
Branch code: 260039


Cairo Branch

Stand No. F037
Society Business Park
Cairo Rd Lusaka
Branch code: 260050


Chilenje Branch

Plot 150/27/4586
Chilumbulu road
Lusaka
Branch code: 260046


Chingola Branch

Shop No. 13
Park Mall
Cnr Kabundi/Freedom Ave
Branch code: 260322


Chipata Branch

Plot 646
Corner Pererinyatwa & Umodzi High way Roads
Chipata
Branch code: 261121


Choma Branch

Plot No ME46
Livingstone Road
Choma
Branch code: 261238


Commercial Branch

Plot No 22768
Corner of Great East & Thabo Mbeki Rds
Branch code: 260001


Industrial Branch

Plot 16808
Lumumba Road Industrial Area
Lusaka
Branch code: 260002


Kabulonga Premier Branch

Unit 63
Corner Bishop & Kabulonga roads
Centro Mall
Branch code: 260072


Kabwe Branch

Plot No. 87A
Buntungwa Avenue
Kabwe
Branch code: 260937


Kalumbila Branch

Plot 795
Central Business District
Branch code: 262874


Kitwe Industrial Branch

Mukuba Mall
6939 Freedom Way & Chiwala Ave
Kitwe
Branch code: 260247


Kitwe Main Branch

Plot 493/494
Zambia Way & Oxford Street
Branch code: 260212


Kitwe Private Clients

Office block 1
Stand no 7732
ECL Business Park
Branch code: 260261


Livingstone Branch

Plot No. 112
Mosi-o-Tunya Road
Livingstone
Branch code: 261061


Luanshya Branch

Stand No. 4
Zaone Avenue
Branch code: 260741


Lusaka Private Clients

Plot 35a/1
Lake Road
Woodlands
Branch code: 260061


Makeni Branch

Cosmopolitan Mall
Kafue Road
Lusaka
Branch code: 260016


Manda Hill Branch

Plot 19222
Zone 3 Building
MandHill Mall
Corner Great East & Manchinchi Road
Branch code: 260014


Mazabuka Branch

Plot No. 7a
Livingstone Road
Mazabuka
Branch code: 263613


Mkushi Branch

Plot No. 414
Independence Road
Branch code: 262319


Ndola Main Branch

Plot No. 2177
President Avenue
Town Centre
Branch code: 260103


Solwezi Branch

Plot No. 921
Kapiji Mall
Independence Avenue
Branch code: 262823


Find an ATM


Located all around the country, please use the list below to find an automated teller machine (ATM) near you. We have listed them per city.

Branch ATM's

Chingola

Chingola Mall Branch

Chingola Copperbelt,
Kabundi

Park Mall Chingola

Chingola Lusaka,
Freedom Way

Chingola Copperbelt

Plot 617,
Kwasha Road

Starbucks

Chingola Copperbelt,
Plot 369A,
Mid Way Road,
Chililabombwe


Chipata

Chipata Branch

Chipata Zambia,
Corner of Parirenyatwa Road and Umodzi Highway

Katete

Chipata Eastern,
Great East Road


Choma

Choma Branch

Choma Zambia Main Road

Choma Branch ATM

Choma Southern Main Road Choma


Kabwe

Kabwe Branch

Kabwe Central Plot 87A

Mulungushi University

Kabwe Central Province Zambia Great North Road


Kalumbila

Kalumbila Branch

Kalumbila, Zambia Solwezi Road

Kalumbila Mine

Kalumbila North Western,
Kalumbila

Kalumbila North Western

Kalumbila Mine Solwezi


Kapiri

Kapiri ATM

Kapiri Zambia Kabwe Road


Kitwe

Mukuba Mall

Kitwe Copperbelt,
Corner of Chiwala Avenue and Freedom Avenue,
Kitwe

Luanshya Branch

Kitwe Kitwe,
Zaone Avenue,
Shop number 4

Kitwe Branch

Kitwe Copperbelt,
Union House 493/494 Zambian Way

Kitwe Private Suite

Kitwe,
Freedom Avenue,
Kitwe

Mukuba off-site

Kitwe Copperbelt,
Corner of Chiwala Avenue and Freedom Avenue Kitwe

Wusakile

Kitwe Copperbelt,
Ndola Kitwe Duel Carriage Way

Oxford road

Kitwe Copperbelt,
Oxford Road

Chimwemwe Offsite ATM

Kitwe Copperbelt,
Plot 100 Katilungu Road

Edinburg Hotel

Kitwe Copperbelt,
Stand 2557 Independence Road

Riverside off-site

Kitwe Copperbelt,
Almalik Street

ECL Mall

Kitwe Zambia,
ECL Mall Corner of Freedom and Independence Avenue

Kalulushi off-site

Kitwe Copperbelt,
Plot 272 Buteko Drive Kalulushi Kitwe

Nkana East off-site

Kitwe Copperbelt,
Plot 3680 Central Street,
Nkana East Kitwe

Kwacha East off-site

Kitwe,
Plot 71 Shop 2,
Kwacha East Kitwe

Chisokone off-site ATM

Kitwe Copperbelt,
Plot 100 Katilungu Road

Oryx Ndeke

Kitwe Copperbelt,
Kitwe Ndola Road

Parklands Mall

Kitwe Copperbelt,
Plot 643


Livingstone

Livingstone Main

Livingstone Southern,
Province Plot 112,
Mosi-o-tunya Road

Livingstone

Monze Zambia,
Mosi O Tunya Road,
Livingstone


Luanshya

Luanshya Mine

Luanshya Copperbelt,
Samfuel Petrol Station,
Luanshya Mine Ndola


Lusaka

Kabwata

Kabwata Zambia,
Along Burma Road

Chilenje Branch

Lusaka Zambia,
Chilumbulu Road

Manda Hill Branch

Lusaka,
Along Great East Road

Makeni Branch

Lusaka,
Along Kafue Road Lusaka

Lusaka Private Suite

Lusaka,
Corner Leopards Hill and Lake Road

Commercial Branch

Lusaka,
Stand no 22767,
Corner Great East And Thabo Mbeki Road

Industrial Branch

Lusaka,
Lumumba Road Plot no. 16808

Cairo Branch ATM

Lusaka,
Cairo Road

Kabulonga Suite

Lusaka Province,
Chindo Road

Shoprite East Park

Lusaka,
Great East Road

PHI Mall

Lusaka,
PHI

Puma Chainama Service Station

Lusaka,
Great East Road

Zambezi Ranching

Lusaka,
Zambezi Ranching

Inter City Puma

Lusaka,
Dedan Kimath Street

Livonia Mall

Lusaka,
Old Mumbwa Road

Chelston Buzzer Station

Lusaka,
Great East Road

Woodlands Novare Pinnacle

Lusaka,
Kabulonga Chindo Road

UTH off-site ATM

Lusaka,
Nationallist Road

Kamloops Mall

Lusaka,
Alick Ncarta Road

Mbanyane Waterfalls

Lusaka Province,
Plot 22 East Road

SGC Filling Station Mungwi

Lusaka,
Mungwi Road

Chilenje Choppies

Lusaka,
Chilene Mall

Downtown

Lusaka,
Downtown Shopping Mall,
Shop G16 Kafue Road

Arcades ATM

Lusaka,
Great East Road ATM Lobby

Kabulonga Offsite

Lusaka,
Kabulonga Shopping Mall,
Shop 18B Kabulonga

Makeni Mall

Lusaka,
Kafue Road

Crossroads off-site

Lusaka,
Leopards Hill Road

ODY'S Filling Station

Lusaka,
Lumumba Road

Radian Stores

Lusaka,
Great East Road Lusaka

Waterfalls Mall

Lusaka,
Great East Road Lusaka

Woodlands Shopping Centre

Lusaka,
Zambezi Road Lusaka

Novare Twinpalm

Lusaka,
Twinpalm Road

KK International Airport

Lusaka,
Airport Road

Leopards Hill Mall

Leopards Hill Mall,
Leopards Hill Road

Levy Shopping Mall

Lusaka,
Church Road,
Levy Junction Mall

PHI Mall

PHI Mall

Cosmopolitan Mall

Lusaka,
Kafue East Road

Vuma Service Station off-site ATM

Lusaka,
Kafue Road Lusaka

Kapata off-site

Lusaka,
Eastern Kapata Market

Society House off-site

Lusaka,
Cairo Road

Kabanana

Off Great North Road,
Kabanana Mall

Kafue

Lusaka, Kafue Town,
Riverside Mall

Foxdale Court off-site

Lusaka Province,
Zambezi Road

Novare Great North off-site

Lusaka,
Along Great North Road

Manda Hill

Plot 22768 Great East Road,
City Clothing,
Lusaka,
Cha Cha Road

Makeni

Lusaka,
Makeni Shopping Mall,
FNB Branch Makeni,
Mall Kafue Road Lusaka

Lusaka Mobile ATM

Lusaka,
Thabo Mbeki

Showgrounds ADT

Lusaka,
Ngwenya Road

Kabulonga Suite

Lusaka,
Zambia Chindo Road

LongArces

Lusaka Province,
Los Angeles Blvd

East Park Mall

Lusaka,
Corner of Great East and Thabo Mbeki Road

Kobil BenBella

Lusaka,
Corner Ben Bella and Lumuba Road Lusaka


Mazabuka

Mazabuka Branch

Mazabuka Southern Shop F2,
Livingstone Road

Mazabuka Sugar Farms

Mazabuka Southern Off-Livingstone Road,
Mazabuka

Neganega

Mazabuka Southern,
Livingstone Road


Mkushi

Mkushi Branch

Mkushi Copperbelt,
Plot 3539 Plot 414,
Independence Road Mkushi


Monze

Monze Southern Province,

Plot No. 670 Livingstone Road

Mufulira

Mufulira,
Mufulira Swaziland,
Buteko Avenue


Ndola

Jaracanda Mall

Copperbelt Province,
Along Kapiri-Ndola Road


Ndola Branch

Ndola Copperbelt,

Plot 50 Buteko Avenue Ndola

Kansenshi Mall

Ndola Copperbelt,
Kabwe Road opposite Jacaranda Mall

Jacaranda

Ndola Copperbelt,
Great North Road

Z-Mart

Ndola Copperbelt,
Pick n Pay Centre

Ndola Copperbelt

Stnd 4307 Cairo road Chibesankunda Road,
Lubuto market Masala Ndola

Broadway SGC

Ndola Copperbelt Subdivision G6 Broadway,
Roundabout Ndola

Chifubu

Ndola Copperbelt Stand no. CH 108,
Hard K Shopping Complex Ndola

Kafubu Mall ATM

Ndola Copperbelt,
Cnr Nkana and President streets


Solwezi

Solwezi Branch

Solwezi North Western,
Plot 2 Independence Road

Solwezi SGC

Solwezi North Western,
Plot Number 8169 Idependence Road

Solwezi Choppies ATM

Solwezi North Western,
Kansanshi Road

Solwezi City Mall ATM

Solwezi North Western,
Independence Road

Kapiji

Solwezi North Western,
Independence Avenue

Balance of Payments


Forms that will assist you to complete the new SI 55 forms

For your convenience we have provided you with example forms that will assist you to complete the new SI 55 forms. Below is a list of example and actual forms which you can download.

Example forms

Export/Receipt Monitoring Form

Import/Remittance Monitoring Form

Private External Borrowing/Lending Registration Form

Actual forms for completion

Export/Receipt Monitoring Form

Export/Receipt Monitoring Form (Continued)

Import/Remittance Monitoring Form

Import/Remittance Monitoring Form (Continued)

Private External Borrowing/Lending Registration Form

Cash Plus Agents


Report incident


Contact details

Telephone number
+260 211 366 800
+260 211 366 816
+260 211 366 888


Email
fnb@fnbzambia.co.zm


Other important numbers

Identity theft

Online fraud

SIM swap

ATM security

Card skimming

Shoulder surfing

Scams

Lost or stolen cards

ATM security


Contact details

Telephone number
+260 211 366 800
+260 211 366 816
+260 211 366 888


Email
fnb@fnbzambia.co.zm

Card skimming


Contact details

Telephone number
+260 211 366 800
+260 211 366 816
+260 211 366 888


Email
fnb@fnbzambia.co.zm

Online fraud


Contact details

Telephone number
+260 211 366 800
+260 211 366 816
+260 211 366 888


Email
fnb@fnbzambia.co.zm

Shoulder surfing


Contact details

Telephone number
+260 211 366 800
+260 211 366 816
+260 211 366 888


Email
fnb@fnbzambia.co.zm

Identity theft


Contact details

Telephone number
+260 211 366 800
+260 211 366 816
+260 211 366 888


Email
fnb@fnbzambia.co.zm

Scams


Contact details

Telephone number
+260 211 366 800
+260 211 366 816
+260 211 366 888


Email
fnb@fnbzambia.co.zm

Lost or stolen cards


Contact details

Telephone number
+260 211 366 800
+260 211 366 816
+260 211 366 888


Email
fnb@fnbzambia.co.zm

SIM swap


Contact details

Telephone number
+260 211 366 800
+260 211 366 816
+260 211 366 888


Email
fnb@fnbzambia.co.zm

Malware


What is a Trojan?

A Trojan is a software program that claims to do something useful but is actually malicious. Some banking malware is referred to as banking Trojans.

What can a Trojan do?

Some of the more sophisticated Trojans are called man-in-the-browser Trojans. These Trojans once installed wait for the user to enter their Online Banking session.

Once this event occurs these Trojans use html injection (a special technique to add fields to the webpage) to request confidential information from users. For example, when the user logs in they may be prompted for an additional field such as a card number and PIN. However, this request is from the Trojan and not the bank, but the user is not aware of this.

More sophisticated Trojans of this nature can 'bank' while you bank, creating additional payments during your banking session and preventing you from seeing any of the activity in the browser.

What have you learnt?

Once again users are generally tricked into installing these Trojans.

Remote access


It is the ability to get access to a computer or a network from a remote distance. The fraudsters use this method by accessing the computer and defrauding customers. Customers should never provide anyone with the ability to remotely access their devices.

When online


Do

  • Always type in the full website address, starting with https://
  • Memorise your username and password, never write it down or share it with anyone, not even with a bank official.
  • Choose an unusual username and password that are hard to guess and change them often.
  • Make sure your username and password cannot be seen when you enter them (shoulder surfing).
  • Inform the bank should your cellphone number change so that your cellphone notification contact number is updated on its systems.
  • If reception on your cellphone is lost, check what the problem could be immediately as you could have been the victim of an illegal SIM swap on your number. If confirmed, notify your bank immediately.
  • Only make purchases with your card on reputable websites with addresses that starts with https:// and look for the lock image on the toolbar.
  • Install a spam blocker on your system. This will ensure that fraudsters find it difficult to send you phishing emails.

Don't

  • Do not access the bank's website via Google search as it might lead you to a spoofed site.
  • Do not use web links that are saved under your favorites.
  • Don't use internet cafes or unsecure terminals (hotels, conference centers, etc.) to do your banking.
  • Never open suspicious or unfamiliar emails or attachments as these often contain harmful programs.
  • Never allow any website of a merchant to save your personal and banking details.
  • When the option presents itself, always remember to select 'No'.

SIM swap


You should:

  • Protect your personal, bank account and cellphone account information - also when you're online.
  • Immediately investigate when you notice that you are not receiving calls and messages.
  • Keep your phone switched on - otherwise you will not notice when your SIM card has been swapped.
  • Register for inContact so that you stay informed of all transactions on your account.

Guard against identity theft


Examples of personal information

  • ID
  • Passport
  • Driver's license
  • Payslip
  • Municipal bill and merchant account statements
  • Bank statements

Below are guidelines to help protect yourself.

Do

  • Store personal and financial documentation safely.
  • When destroying personal information, either shred or burn it.
  • Pay attention to account cycles so that you can identify when communications intended for you, have not reached you.
  • Verify all requests for personal information.
  • Report stolen ID or driver's license.
  • Install firewall and antivirus software protection to prevent a computer virus sending out personal information from your computer.
  • Request that sensitive documents be sent via registered mail or door-to-door mail.

Don't

  • Don't carry unnecessary personal information in your wallet or purse.
  • Don't give out personal information on the phone, fax or on social media platforms.

Online fraud


FNB will never ask you to access your online banking through a link in an email.

Example of online fraud

Your PC is hacked or spy/malware is loaded onto your PC. Your key strokes are then monitored, including your password. This usually occurs after you have download software onto your PC from an unsecure website.

Below are guidelines you can use to protect yourself when using online banking and the internet.

SIM swap


A SIM swap is the process of replacing your existing SIM card with a new SIM card moving your existing cellphone number to the new SIM card.

Fraudsters perform a SIM swap of customers' cellphone numbers to obtain the One Time PIN (OTP) notification or any other notifications they could use to their advantage to defraud customers.

Below are guidelines to help protect yourself.

Digital fraud


Understanding digital fraud


Find out more about the types of digital fraud and how to guard yourself against fraudsters.

Identity theft


Protect your identity

Identity theft occurs when your ID or passport is stolen or when a false ID is created with your personal information through phishing or from social media sites. The aim is to get credit or loans using your information and pretending to be you.

Online fraud


Preventing online fraud


FNB will never ask you to access your online banking through a link in an email.

SIM swap


Identifying SIM swaps


A SIM swap is the process of replacing your existing SIM card with a new SIM card moving your existing cellphone number to the new SIM card.