Find a branch


FNB offers a network of branches for all your face to face banking requirements

Head Office

Postal Address
First National Bank Zambia Limited
PO Box 36187
Lusaka, Zambia

Physical address
Stand number 22768
Acacia Office Park
Cnr Thabo Mbeki and Great East Roads
Lusaka, Zambia

Telephone Numbers: +260 211 366 800
Fax Number: +260 211 253 057 / 250 602
Email: fnb@fnbzambia.co.zm

Swift Code : FIRNZMLX


Acacia Premier Branch

Plot No 22768
Corner of Great East & Thabo Mbeki Rds
Branch code: 260039


Cairo Branch

Stand No. F037
Society Business Park
Cairo Rd Lusaka
Branch code: 260050


Chilenje Branch

Plot 150/27/4586
Chilumbulu road
Lusaka
Branch code: 260046


Chingola Branch

Shop No. 13
Park Mall
Cnr Kabundi/Freedom Ave
Branch code: 260322


Chipata Branch

Plot 646
Corner Pererinyatwa & Umodzi High way Roads
Chipata
Branch code: 261121


Choma Branch

Plot No ME46
Livingstone Road
Choma
Branch code: 261238


Commercial Branch

Plot No 22768
Corner of Great East & Thabo Mbeki Rds
Branch code: 260001


Industrial Branch

Plot 16808
Lumumba Road Industrial Area
Lusaka
Branch code: 260002


Kabulonga Premier Branch

Unit 63
Corner Bishop & Kabulonga roads
Centro Mall
Branch code: 260072


Kabwe Branch

Plot No. 87A
Buntungwa Avenue
Kabwe
Branch code: 260937


Kalumbila Branch

Plot 795
Central Business District
Branch code: 262874


Kitwe Industrial Branch

Mukuba Mall
6939 Freedom Way & Chiwala Ave
Kitwe
Branch code: 260247


Kitwe Main Branch

Plot 493/494
Zambia Way & Oxford Street
Branch code: 260212


Kitwe Private Clients

Office block 1
Stand no 7732
ECL Business Park
Branch code: 260261


Livingstone Branch

Plot No. 112
Mosi-o-Tunya Road
Livingstone
Branch code: 261061


Luanshya Branch

Stand No. 4
Zaone Avenue
Branch code: 260741


Lusaka Private Clients

Plot 35a/1
Lake Road
Woodlands
Branch code: 260061


Makeni Branch

Cosmopolitan Mall
Kafue Road
Lusaka
Branch code: 260016


Manda Hill Branch

Plot 19222
Zone 3 Building
MandHill Mall
Corner Great East & Manchinchi Road
Branch code: 260014


Mazabuka Branch

Plot No. 7a
Livingstone Road
Mazabuka
Branch code: 263613


Mkushi Branch

Plot No. 414
Independence Road
Branch code: 262319


Ndola Main Branch

Plot No. 2177
President Avenue
Town Centre
Branch code: 260103


Solwezi Branch

Plot No. 921
Kapiji Mall
Independence Avenue
Branch code: 262823


Find an ATM


Located all around the country, please use the list below to find an automated teller machine (ATM) near you. We have listed them per city.

Branch ATM's

Chingola

Chingola Mall Branch

Chingola Copperbelt,
Kabundi

Park Mall Chingola

Chingola Lusaka,
Freedom Way

Chingola Copperbelt

Plot 617,
Kwasha Road

Starbucks

Chingola Copperbelt,
Plot 369A,
Mid Way Road,
Chililabombwe


Chipata

Chipata Branch

Chipata Zambia,
Corner of Parirenyatwa Road and Umodzi Highway

Katete

Chipata Eastern,
Great East Road


Choma

Choma Branch

Choma Zambia Main Road

Choma Branch ATM

Choma Southern Main Road Choma


Kabwe

Kabwe Branch

Kabwe Central Plot 87A

Mulungushi University

Kabwe Central Province Zambia Great North Road


Kalumbila

Kalumbila Branch

Kalumbila, Zambia Solwezi Road

Kalumbila Mine

Kalumbila North Western,
Kalumbila

Kalumbila North Western

Kalumbila Mine Solwezi


Kapiri

Kapiri ATM

Kapiri Zambia Kabwe Road


Kitwe

Mukuba Mall

Kitwe Copperbelt,
Corner of Chiwala Avenue and Freedom Avenue,
Kitwe

Luanshya Branch

Kitwe Kitwe,
Zaone Avenue,
Shop number 4

Kitwe Branch

Kitwe Copperbelt,
Union House 493/494 Zambian Way

Kitwe Private Suite

Kitwe,
Freedom Avenue,
Kitwe

Mukuba off-site

Kitwe Copperbelt,
Corner of Chiwala Avenue and Freedom Avenue Kitwe

Wusakile

Kitwe Copperbelt,
Ndola Kitwe Duel Carriage Way

Oxford road

Kitwe Copperbelt,
Oxford Road

Chimwemwe Offsite ATM

Kitwe Copperbelt,
Plot 100 Katilungu Road

Edinburg Hotel

Kitwe Copperbelt,
Stand 2557 Independence Road

Riverside off-site

Kitwe Copperbelt,
Almalik Street

ECL Mall

Kitwe Zambia,
ECL Mall Corner of Freedom and Independence Avenue

Kalulushi off-site

Kitwe Copperbelt,
Plot 272 Buteko Drive Kalulushi Kitwe

Nkana East off-site

Kitwe Copperbelt,
Plot 3680 Central Street,
Nkana East Kitwe

Kwacha East off-site

Kitwe,
Plot 71 Shop 2,
Kwacha East Kitwe

Chisokone off-site ATM

Kitwe Copperbelt,
Plot 100 Katilungu Road

Oryx Ndeke

Kitwe Copperbelt,
Kitwe Ndola Road

Parklands Mall

Kitwe Copperbelt,
Plot 643


Livingstone

Livingstone Main

Livingstone Southern,
Province Plot 112,
Mosi-o-tunya Road

Livingstone

Monze Zambia,
Mosi O Tunya Road,
Livingstone


Luanshya

Luanshya Mine

Luanshya Copperbelt,
Samfuel Petrol Station,
Luanshya Mine Ndola


Lusaka

Kabwata

Kabwata Zambia,
Along Burma Road

Chilenje Branch

Lusaka Zambia,
Chilumbulu Road

Manda Hill Branch

Lusaka,
Along Great East Road

Makeni Branch

Lusaka,
Along Kafue Road Lusaka

Lusaka Private Suite

Lusaka,
Corner Leopards Hill and Lake Road

Commercial Branch

Lusaka,
Stand no 22767,
Corner Great East And Thabo Mbeki Road

Industrial Branch

Lusaka,
Lumumba Road Plot no. 16808

Cairo Branch ATM

Lusaka,
Cairo Road

Kabulonga Suite

Lusaka Province,
Chindo Road

Shoprite East Park

Lusaka,
Great East Road

PHI Mall

Lusaka,
PHI

Puma Chainama Service Station

Lusaka,
Great East Road

Zambezi Ranching

Lusaka,
Zambezi Ranching

Inter City Puma

Lusaka,
Dedan Kimath Street

Livonia Mall

Lusaka,
Old Mumbwa Road

Chelston Buzzer Station

Lusaka,
Great East Road

Woodlands Novare Pinnacle

Lusaka,
Kabulonga Chindo Road

UTH off-site ATM

Lusaka,
Nationallist Road

Kamloops Mall

Lusaka,
Alick Ncarta Road

Mbanyane Waterfalls

Lusaka Province,
Plot 22 East Road

SGC Filling Station Mungwi

Lusaka,
Mungwi Road

Chilenje Choppies

Lusaka,
Chilene Mall

Downtown

Lusaka,
Downtown Shopping Mall,
Shop G16 Kafue Road

Arcades ATM

Lusaka,
Great East Road ATM Lobby

Kabulonga Offsite

Lusaka,
Kabulonga Shopping Mall,
Shop 18B Kabulonga

Makeni Mall

Lusaka,
Kafue Road

Crossroads off-site

Lusaka,
Leopards Hill Road

ODY'S Filling Station

Lusaka,
Lumumba Road

Radian Stores

Lusaka,
Great East Road Lusaka

Waterfalls Mall

Lusaka,
Great East Road Lusaka

Woodlands Shopping Centre

Lusaka,
Zambezi Road Lusaka

Novare Twinpalm

Lusaka,
Twinpalm Road

KK International Airport

Lusaka,
Airport Road

Leopards Hill Mall

Leopards Hill Mall,
Leopards Hill Road

Levy Shopping Mall

Lusaka,
Church Road,
Levy Junction Mall

PHI Mall

PHI Mall

Cosmopolitan Mall

Lusaka,
Kafue East Road

Vuma Service Station off-site ATM

Lusaka,
Kafue Road Lusaka

Kapata off-site

Lusaka,
Eastern Kapata Market

Society House off-site

Lusaka,
Cairo Road

Kabanana

Off Great North Road,
Kabanana Mall

Kafue

Lusaka, Kafue Town,
Riverside Mall

Foxdale Court off-site

Lusaka Province,
Zambezi Road

Novare Great North off-site

Lusaka,
Along Great North Road

Manda Hill

Plot 22768 Great East Road,
City Clothing,
Lusaka,
Cha Cha Road

Makeni

Lusaka,
Makeni Shopping Mall,
FNB Branch Makeni,
Mall Kafue Road Lusaka

Lusaka Mobile ATM

Lusaka,
Thabo Mbeki

Showgrounds ADT

Lusaka,
Ngwenya Road

Kabulonga Suite

Lusaka,
Zambia Chindo Road

LongArces

Lusaka Province,
Los Angeles Blvd

East Park Mall

Lusaka,
Corner of Great East and Thabo Mbeki Road

Kobil BenBella

Lusaka,
Corner Ben Bella and Lumuba Road Lusaka


Mazabuka

Mazabuka Branch

Mazabuka Southern Shop F2,
Livingstone Road

Mazabuka Sugar Farms

Mazabuka Southern Off-Livingstone Road,
Mazabuka

Neganega

Mazabuka Southern,
Livingstone Road


Mkushi

Mkushi Branch

Mkushi Copperbelt,
Plot 3539 Plot 414,
Independence Road Mkushi


Monze

Monze Southern Province,

Plot No. 670 Livingstone Road

Mufulira

Mufulira,
Mufulira Swaziland,
Buteko Avenue


Ndola

Jaracanda Mall

Copperbelt Province,
Along Kapiri-Ndola Road


Ndola Branch

Ndola Copperbelt,

Plot 50 Buteko Avenue Ndola

Kansenshi Mall

Ndola Copperbelt,
Kabwe Road opposite Jacaranda Mall

Jacaranda

Ndola Copperbelt,
Great North Road

Z-Mart

Ndola Copperbelt,
Pick n Pay Centre

Ndola Copperbelt

Stnd 4307 Cairo road Chibesankunda Road,
Lubuto market Masala Ndola

Broadway SGC

Ndola Copperbelt Subdivision G6 Broadway,
Roundabout Ndola

Chifubu

Ndola Copperbelt Stand no. CH 108,
Hard K Shopping Complex Ndola

Kafubu Mall ATM

Ndola Copperbelt,
Cnr Nkana and President streets


Solwezi

Solwezi Branch

Solwezi North Western,
Plot 2 Independence Road

Solwezi SGC

Solwezi North Western,
Plot Number 8169 Idependence Road

Solwezi Choppies ATM

Solwezi North Western,
Kansanshi Road

Solwezi City Mall ATM

Solwezi North Western,
Independence Road

Kapiji

Solwezi North Western,
Independence Avenue

Balance of Payments


Forms that will assist you to complete the new SI 55 forms

For your convenience we have provided you with example forms that will assist you to complete the new SI 55 forms. Below is a list of example and actual forms which you can download.

Example forms

Export/Receipt Monitoring Form

Import/Remittance Monitoring Form

Private External Borrowing/Lending Registration Form

Actual forms for completion

Export/Receipt Monitoring Form

Export/Receipt Monitoring Form (Continued)

Import/Remittance Monitoring Form

Import/Remittance Monitoring Form (Continued)

Private External Borrowing/Lending Registration Form

Cash Plus Agents


Acceptance of terms of this agreement


This website is made available to you by us conditional upon your acceptance, without modification, of the terms of this agreement.

Your access to and use of this website constitutes your agreement to and acceptance of this agreement. If you do not agree with any provision contained in this agreement, please do not use this website.

No term or provision contained in this agreement is to be interpreted or construed so as to exclude any rights granted by Chapter VII of the Electronic Communications and Transactions Act 25 of 2002 to any natural person who enters or intends entering into an electronic transaction with us on this website.

We may amend this agreement from time to time


We reserve the right, in our sole discretion, to amend (including without limitation, by the addition of new terms and conditions) this agreement at any time and from time to time without notice to you.

Any such amendments shall come into effect immediately and automatically. You agree to review this agreement whenever you visit the website for any such amendments.

Links to third-party websites


For your convenience, this website may contain links to other websites belonging to or operated by third parties ('third-party websites'). By making the hyperlinks available we are not endorsing third party websites, their content, products or services they offer or the owners of these third party websites.

It is your responsibility to ensure that you obtain all information relevant to making a decision and that you read the privacy and security policy on such third party websites. We have no control over such third party websites and will not be liable for any loss or damage you suffer, whether directly or indirectly, as a result of your use of third party websites.

You agree that where you access third party websites, you do so entirely at your own risk.

Different services offered via this website


The various products and services ('services') we offer on different parts of this website or through associated websites may be subject to additional terms and conditions or their own agreements called 'service terms' and your use of those services will also be subject to the service terms governing those relevant services.

In the event of conflict between this agreement and the service terms, the provisions of the service terms will prevail to the extent of such conflict.

You might have to apply to become a registered user of such services, which application may be accepted or rejected at our sole discretion.

Fees + applications


Your acquisition of and/or use of services offered on this website may be subject to fees and charges described in this website (which fees and charges are incorporated into this agreement) based on the type of transactions you perform. You hereby authorise us to charge such fees and charges to you by way of your chosen bank account.

You can find details of these fees and charges as follows:
Online: FNB Pricing Guide: 1 July 2016 to 30 June 2017

Application for products and services via this website

Any application submitted for products and services via this website does not constitute any guarantee that what is being applied for will be granted.

An auto-response to your application shall not be construed as formal approval of your application. It is only once you are expressly notified of approval by us that you will have been approved for the particular product or service for which you applied.

Nature and purpose of the information on the website


We provide various kinds of information and tools ('information') on the website about us, our products and services, First National Bank, FirstRand Bank Limited, its subsidiaries, the economy and the financial markets including local and international business news, share prices and interest rates. This information is only meant to serve as a guideline and you should not place any reliance thereon without verifying the information. You acknowledge that any reliance upon any such information shall be at your sole risk.

As this information changes regularly, you accept that the information is only an estimate or projection and in some cases a snapshot of constantly changing information or values. All share prices, interest rates, news, market information or data on the website are delayed unless otherwise stated. We may rely on other parties to provide information to us via live information feeds, which we publish on the website.

We have no control over this information and cannot warrant that it is accurate, appropriate or correct. In addition, live information feeds are delayed and you will need to select the 'refresh' or similar page update function on your Internet browser to ensure that the information you are viewing is the most current available on the website.

Unless expressly stated otherwise, none of the information on the website must be treated as:

  • an offer. It is merely as an invitation to do business with us; or
  • an official opinion or financial, legal, investment or professional advice of any kind. You must consult a professional advisor before you rely on any information that is published on or accessible via this website or on the results of any calculators provided on the website.

Your privacy and security


We are committed to keeping your personal or private information confidential and secure. Please read our Privacy Policy , the terms of which are incorporated into this agreement and the information in our Security Centre.

Using content from our website


The content on this website, including all registered and unregistered trade marks, constitutes our intellectual property rights or intellectual property of third parties which are licensed to, used and/or held (whether or not currently) by us. You may not copy, reproduce, display or use any intellectual property in any manner whatsoever without our prior written permission and nothing contained on this website should be construed as granting any licence or right of use of any intellectual property. This website is Copyright © 2008, FirstRand Bank Limited. All rights reserved.

You may not establish a hyperlink, frame, meta-tag or similar reference, whether electronically or otherwise ('linking') to this website or any other subsidiary pages without our prior written consent, which consent is at our sole discretion. You may apply to establish such a link by submitting your request to info@fnb.co.za. In the event that you have not heard from us within 5 (five) working days, please consider your request as having been rejected.

We will act on instructions that appear to have been sent by you


Use of the website means that we do not have personal interaction with you. Unless you notify us prior to us giving effect to an instruction submitted by you on the website, you authorise us and acknowledge that we shall rely on and perform all instructions that appear to originate from you.

Sending and processing your instructions


Unless you have entered into a specific online service agreement with us (such as Internet Banking), you are not entitled to send instructions to us by email or via the website. Subject to the aforementioned, your instructions to us sent via the website will be subject to the same turn-around times, if any, that apply to instructions received otherwise than through the website. You will not hold us liable if you execute the same instruction more than once and neither instruction will be reversible.

An instruction, application form or message is deemed to be received by us only once we have confirmed we have received it, or responded thereto, whichever is the earlier. If we fail to confirm receipt of your instruction, application form or message, do not re-send it before contacting your personal banker, branch or the call centre. The initial instruction, application or message may still be processed and re-sending it may lead to a duplication of the transaction for which we will not be held liable.

Use of software and hardware


You should only use the most up-to-date Internet browser to access the website and our online services, provided that where we specify hardware or software requirements on the website, only such specified hardware of software may be used. See our site settings requirements for more information. Your failure to do this may result in a security risk to you and/or cause some or all of the functionality of the website or online service not to operate properly or at all.

Software, if any, made available for download on or via the website may be governed by licence conditions that establish a legal relationship with the licensor. You are solely responsible for identifying and familiarising yourself with and agreeing such terms and conditions which will govern your relationship with such third party licensor.

You agree that we shall not be responsible or liable for any damage, damages or loss caused or alleged to be caused by or in connection with your interaction, correspondence or business dealings with such third party licensor and further, you indemnify us against any breach by you of these licence conditions. We give no warranty and make no representation, whether expressly or implied, as to the quality or fitness for purpose of such software. You acknowledge that such third party is not our agent.

Disclaimer


While we have taken care to ensure that the content on this website is accurate, this website and the services accessible on or via this website are provided 'as is' and your use of and reliance on the information on this website and the online services is entirely at your own risk.

We do not represent or warrant that the website, any tools (such as calculators), software, advice, opinion, statement, information, content or online services will be error-free or will meet any particular criteria of accuracy, completeness, reliability, performance or quality. You acknowledge that any reliance upon any such tools, software, advice, opinion, statement or information shall be at your sole risk. We reserve the right, in our sole discretion, to correct any errors or omissions in any portion of this website. To the fullest extent permissible by law, we expressly disclaim all (express and implied) warranties, including, without limitation, warranties of merchantability, title, and fitness for a particular purpose, non-infringement, compatibility, security and accuracy. While we take all reasonable precautions to prevent this, we do not warrant that the website or any software available for download via the website is free of viruses or destructive code.

We and our officers, directors, employees, servants, affiliates, shareholders, agents, consultants or employees (in whose favour this constitutes a stipulation for the benefit of another) shall not be liable for and you hereby indemnify us and our officers, directors, employees, servants, affiliates, shareholders, agents, consultants or employees (in whose favour this constitutes a stipulation for the benefit of another) against any direct, indirect, special, incidental, consequential or punitive damages or loss of any kind whatsoever or howsoever caused (whether arising under contract, delict or otherwise and whether the loss was actually foreseen or reasonably foreseeable) arising out of your use of this website or the online services or the information contained on this website or your inability to use this website or the online services.

Without derogating from the generality of the above, we will not be liable for:

  • any interruption, malfunction, downtime or other failure of the website or online services, our system, databases or any of its components, for reasons beyond our control;
  • any loss or damage with regard to customer data or other data directly or indirectly caused by malfunction of our system, third party systems, power failures, unlawful access to or theft of data, computer viruses or destructive code on our system or third party systems; programming defects;
  • any loss or damage with regard to customer data or other data directly or indirectly caused by malfunction of our system, third party systems, power failures, unlawful access to or theft of data, computer viruses or destructive code on our system or third party systems; programming defects or negligence on our part;
  • any interruption, malfunction, downtime or other failure of goods or services provided by third parties, including, without limitation, third party systems such as the public switched telecommunication service providers, internet service providers, electricity suppliers, local authorities and certification authorities;
  • any event over which we have no direct control.

Code of Banking Practice


We subscribe to the Code of Banking Practice (COBP) which will apply to our relationship with our customers who fall within the ambit of the Code. Read more about the COBP.

Submitting a complaint to us


If you wish to lodge a complaint, please notify us in writing of this by completing our feedback form.

We will provide you with a reference number as soon as possible after we receive your feedback form.

We will send you an acknowledgement within 3 business days of receipt of your complaint to the contact details you have provided. We will let you know what the status of the investigation of your complaint is within 14 business days and we will give you an estimated time limit for the complaint to be finalised by us.

Disputes which cannot be resolved


If we cannot resolve your complaint within a reasonable time you are free to lodge a formal complaint at the office of the Banking Ombudsman, provided that your complaint falls within the jurisdiction of the Banking Ombudsman. For more information on how this process works, please visit: www.obssa.co.za

Information required to be disclosed by law


You may be entitled to certain information in terms of the Code of Banking Practice and legislation such as the Electronic Communications and Transactions Act 25 of 2002 and the Financial Advisory Intermediary Services Act 37 of 2002. Because different information applies to different products and services we cannot place all of this information in the same place. This information will be provided to you in different places throughout the website.

Modification, suspension or termination


We may, without notice, modify, suspend or discontinue the website; impose limits or conditions on the right to certain online services, features or functions; or restrict your access to parts of, or all of the services on the website.

Availability of the website


This website may be unavailable from time to time due to routine maintenance or emergency repairs or because of the unavailability of any electricity, telecommunication system or networks. For the duration of such unavailability you must use our other available banking channels.

Certificate


A certificate signed by us or the administrator responsible for the website or part of the website, will constitute prima facie proof of the operation or functionality of any online service or part thereof and the contents of any information displayed on the website on a given date; the date of publication and content of the current version and all previous versions of this agreement, our privacy and security policy or the relevant service terms which govern an online service.

Monitoring of communications


You expressly give your consent for us to monitor your internet and e-mail traffic on our website. You acknowledge that we monitor internet and e-mail traffic on the website primarily to ensure that users and consumers are not acting illegally, unlawfully or in breach of this agreement and:

  • to maintain the integrity and security of our website and information technology systems;
  • to investigate and detect any unauthorised use of our website and information technology systems; and
  • as an inherent part of and to secure the effective operation of our website and information technology systems.

The law governing our relationship


This website is hosted, controlled and operated from the Republic of Zambia. This agreement and our Privacy and Security Policies are governed and must be construed and interpreted in accordance with the laws of the Republic of Zambia. You consent to the jurisdiction of the Zambian courts for any dispute which may arise out of or in connection with this agreement.

Address for legal services


All legal notices relating to products must be delivered as provided for in the product agreements. Where such address is not specified, such notices must be sent to our Registered Office. We may send you legal notices to any of the addresses you have specified on any of your application/registration forms with us or at the address you actually work or live.

Full legal age


In using the website you represent and warrant that you are of full legal age, are emancipated or have your guardian's consent and assistance and have the required legal capacity to enter into and be bound by this agreement or any other product agreement regarding your use of the website

General provisions


Clause headings in this agreement are provided for convenience and ease of reference only and will not be used to interpret, modify or amplify the terms of the conditions.

Where any dates or times need to be calculated in terms of this agreement, the international standard time: GMT plus two hours shall be used.

The 'cooling-off' rights, as set out in section 44 of the Electronic Communications and Transactions Act 2002, do not apply to any financial services or transactions conducted by way of Internet banking. No indulgence, extension of time, waiver or relaxation of any of the provisions or terms of this agreement which we may show, grant or allow you or failure or delay by us to exercise any of our rights will operate as an estoppel against us or constitute a waiver of any such right. We shall not thereby be prejudiced or stopped from exercising any of our rights against you which may have arisen in the past or which might arise in the future. If any of these terms, conditions or provisions are held to be illegal, invalid, unlawful or unenforceable, the term, condition or provision will be ineffective to the extent of such prohibition or unenforceability and shall be treated as if it were not written and deleted from this agreement without invalidating the remaining terms, conditions and provisions of this agreement.

The agreement


Joining you to FNB

These govern your general use of our First National Bank website.